Title:  Senior Connections Contract Manager - NESO

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

As a Connection Operations Team we guide customers on their journey to connect to the energy system, making it as easy as possible to navigate the route. We strive to deliver excellence by seeking, listening, and acting on feedback to drive continuous improvements to our ways of working and build trusted relationships with all.

We are looking for someone, who is has excellent ability to build and maintain relationships with external and internal stakeholders. You will be passionate about delivering excellent customer experience and exceeding customer expectations.

As a Senior Connections Contract Manager, you will lead and manage the customer connections journey throughout the life of their project to deliver solutions that enable customers to connect to the GB electricity system in a timely manner aiding the transition to net zero, whilst exceeding customer expectations

This role is based in Glasgow, but some travel to our head office in Warwick will be required (on average once a month). We continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
 

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:
•    Proven experience of effectively dealing with customers and solving complex issues. 
•    Proven experience in simultaneously managing multiple projects, all to a high standard.
•    Proven ability to understand the contractual and commercial requirements of the codes and how to apply them to projects.
•    Ability to deliver change, identify and mitigate complex risks, both internally and externally.
•    Ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.  
 

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

What you'll get

A competitive salary between £58000- £64000 p.a. – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
 

Key accountabilities

•    Effectively co-ordinate cross-functional project teams and external customers and stakeholders, including Transmission Owners, Distribution Owners and Developers, to deliver and maintain customer connection projects in a timely manner and in line with the contractual framework and industry codes (Grid Code, STC, BSC).
•    Build and develop collaborative and trusted partnerships across a portfolio of highly complex projects, responsible for the development of contracts, pro-actively managing commercial solutions across the project life cycle delivering value. 
•    Lead the delivery of complex and new contractual arrangements to continuously improve customer satisfaction anticipating challenges and developing new solutions to drive change, ensuring all customers queries are resolved swiftly and in full.
•    Pro-actively identify any associated connection risks, prioritise and drive the development of solutions to mitigate these risks for the overall benefit of customers, stakeholders, and the business. 
•    Pro-actively identify, prioritise and drive the continual improvement of internal and external processes through implementation of change initiatives. 
•    Accurately record and effectively manage data in all appropriate systems, ensuring compliance with licence, industry codes and GDPR.
•    Deliver seamless and efficient services both internally and externally for our customers and stakeholders.
 

More information

This role closes on 29th November 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held in the w.c. 9th Decemberr 2024 in person in Warwick office.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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