Title:  Senior Delivery Manager (HR) - NESO

About the Role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

NESO are now looking for a Senior Delivery Manager (HR). The purpose of this role is to build and maintain partnerships with the HR Directorate(s) to achieve business outcomes through Digital Products, Solutions, and Services with pace, quality, security, and reliability. This role is accountable for the creation, delivery, and performance of these Digital Products, Solutions, and Services as part of the DD&T functional plan for the HR directorate.

This role is responsible will be working closely with the HR Directorate and will implement, support, maintain, and improve HR systems in line with developing and delivering a strategic Digital, Data, and Technology roadmap that aligns with business goals and outcomes. It may require attending Leadership meetings of directorate(s) to ensure close collaboration with the directorate and teams.

This role owns the Agile DevSecOps delivery of the product(s)/program of works for the directorate, with accountability for operational stability. It manages the end-to-end process of design, development, testing, deployment, and running of Digital Products and services that meet user and stakeholder needs.

This role brings together other roles that work directly with the directorates, including strategic and Delivery BA, Architects, Senior Platform Manager or other SDMs, innovation business partners, and data stewards. The individual will work closely with a wide network of people across DD&T and NESO, requiring the ability to deliver work through influence.

This role can be based in Wokingham or Warwick, with hybrid working options. We are open to full-time, part-time, and flexible working arrangements.

Key Accountabilities

• Partner with the directorate(s) and business stakeholders to determine the contribution of business and technology delivery to achieving business objectives.
• Understand and translate NESO’s priorities, outcomes, and vision into digital charters and roadmaps.
• Plan and manage the delivery process, including budget, timeline, resources, risks, issues, dependencies, and quality standards.
• Own and manage the functional Digital delivery plan for the directorate.
• Champion Agile DevSecOps principles and modern engineering practices.
• Explore new practices and automation opportunities to achieve pace, quality, and reliability of digital solutions.
• Make commercially, technically, and operationally sound decisions consistent with the DD&T strategy.
• Work with other technical leaders to provide a seamless service and promote a culture of collaboration, innovation, and excellence.
• Adopt best practices, guard rails, and golden paths set out by the platform.
• Build strong relationships with technology partners and other service providers.
• Provide first-line assurance on the product and system, handling risks and mitigation plans.
• Lead, manage, and develop a diverse team of engineering experts, fostering a culture of learning, growth, and performance.
• Make smart commercial decisions and demonstrate a solid understanding of IT financial management.
• Stay current with the latest technology trends and identify opportunities for improvement and innovation.
• Conduct regular system audits, manage the change control process, and establish governance and best practices for platform usage.
• Provide technical leadership, guidance, and mentoring to the team.
• Communicate, collaborate, and influence effectively with other key roles.
• Continuously evaluate and measure the impact, value, and user satisfaction of digital solutions.

About You

This role requires a strategic and impactful leader who has implemented, maintained, supported and enhanced HR Workday HR system and associated HR applications and capabilities. You will have a broad technology exposure, enterprise scale, and strong management skills, able to influence at senior levels. A track record of leading change and transition in complex environments is essential. Working effectively with 3rd parties and outsourced services is key.

Successful candidates will need to demonstrate the following skills:

• Strong stakeholder management and relationship-building skills.
• Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain.
• Knowledge of modern software engineering principles and practices.
• Knowledge of platforms like Salesforce, MuleSoft, Azure, or similar technologies.
• Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions.
• Highly outcome-focused, with the ability to translate user and stakeholder needs into effective digital solutions.
• Track record of managing issues effectively during priority incidents.
• Ability to create a performance-driven culture in the team.
• Commercial astuteness when dealing with 3rd parties.
• Skills in leading and managing a team of engineers.
• Skills in troubleshooting technical issues and resolving problems.
• High level of professionalism, integrity, and ethical standards.
• Excellent leadership, management, and communication skills.
• Passion for continuous improvement, innovation, and learning.

Mandatory Criteria

• Degree in Management, Computer Science, or Engineering, or equivalent management-based digital, data, or technology-specific industry experience.
• Vast experience in technical leadership roles, managing teams effectively, and working with senior stakeholders.
• NSV Security clearance is required, along with the ability to maintain this clearance.
• Demonstrable experience in shifting to modern technology practices and adapting to change.
• Experience working with outsourced partners to deliver services is a must.
• Shown success in delivering, sustaining, and maintaining Workday systems and associated HR/People applications including internal communications.
• Demonstrable experience in HR processes, data, Internal communications and systems
• Strong tactical, critical thinking, and problem-solving skills.
• Strong planning, coordination, mediation, and leadership capabilities.

About What You'll Get

A competitive salary between £80,000 - £90,000 – dependent on capability.

As well as your base salary, you will receive a company car allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.  

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values and be part of a supportive community that values your individuality and where you can belong.

About Us

Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co-ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.

Forge a path to a sustainable future for everyone.
Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

This role closes on 30/06/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.