Head of Customer Connections Site Solutions - Lands

About the role

Great Britain's electricity infrastructure is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.

We are at the forefront of the biggest period of change in the electricity network since the 1960s to meet the demands of Net Zero; upgrading infrastructure across the country to connect more clean, affordable energy to the grid – moving it from where it’s generated to where it’s needed by UK homes and businesses. We need to enable new customer focussed connections and coordinate third party works on our sites at a much larger scale – efficiently and collaboratively in this digital age.

Joining us as the Head of Customer Connections Site Solutions the team support and grant rights to connection customers requiring access across non operational land, manage coordination of connecting customers, and protect the land under our existing assets from third party schemes.

You will work build the team and guidance to co-ordinate and monitor multiple third- party contractor activity on new substation builds and expansions across the country safely.

We are looking for a passionate, creative leader with excellent communication skills, who is people focused, eager to work within a fast-paced environment

We are open to full time and part time applicants, as well as flexible working arrangements.

About you

What we do isn’t just important – it’s essential. That’s why we look to recruit experts in their field. In this case, we’re looking for someone who has:

• Knowledge of land and land rights, and site management including CDM regs.
• Experience of leading high performing teams with a range of experience and training/development needs
• Excellent interpersonal, influencing and communication skills to ensure effective engagement with all relevant
• stakeholders (internally and externally).
• Experience of working collaboratively within multidisciplinary teams (engineering, legal, consenting) to
• support overall project delivery.
• Technical understanding, knowledge and experience of the legal and regulatory parameters that National
• Grid work within.
• The ability to work under pressure to tight timescales with the ability to prioritise accordingly.
• Solid organisational ability and strong influencing skills
• Problem solver and solution provider
• Ability to work with contractors with demonstrable experience of managing an outsourced supply chain
• Experience of driving continuous improvement in a complex and fast changing environment
• It is not essential, however would be great if you hold MRICS or MRTPI qualifications 

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we’re committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What you'll do

• Provide end to end land support to connection customers in relation to land requirements and activities on National Grid’s land.
• Motivate and develop the team in order to maximise the contributions of practitioners and specialists.
• Ensure that the team receives the appropriate training & support to ensure they can effectively & collaboratively work with the supply chain - building the necessary relationships, packaging & allocating work efficiently, managing risks in the delivery of the outsourced service, and managing performance & continuous improvement.
• Maintain customer relationship, leading on planning and forecasting workload and resourcing strategy and effectively allocate work within the team.
• Develop the awareness of the Great Grid Upgrade externally through speaking at conferences, and entering awards where appropriate.
• Support NG safety culture, show visible SHE leadership
• Drive a strategy for monitoring activities of third-party works on NGET non-operational land (typically installation of underground cables), including monitoring the volume of activity on site, performance of third- party contractors, interactions between third party contractors and NGET work to resolve of any issues.
• Manage a portfolio of NGET sites where there are multiple third-party contractors working on NGET sites to mitigate interface risks, ensure compliance and ensure consistency across a national portfolio of sites. This will include understanding programmes and interactions from wider NGET/DNO work to ensure a holistic site delivery.
• Liaison with ET Customer Connections, ET Asset Operations and Operational SHE, engineering, consents, external affairs and lands leads to ensure compliance and consistency with wider business around all SHE related matters. · Liaison with external parties such as third-party connection customers, DNOs, local planning authorities etc as relevant for the site/project works. · Facilitate and foster a seamless generative safety culture within the Lands team.

What you'll get

A competitive salary between £75,000 - £90,000 – dependent on capability.

As well as your base salary, you will receive a company car or allowance, a bonus of up to 20% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, a salary sacrifice technology scheme, support via the employee assistance line and matched charity giving to name a few.

About us

National Grid Strategic Infrastructure has a key role to play in tackling climate change by accelerating our capacity to deliver clean electricity across the UK. We already operate the fastest decarbonising electricity grid in the world, with an ambition for zero carbon operation by 2025. And by 2035, we want to run 100% clean, green energy, all the time.

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we’re thousands of people working on behalf of millions of people. 
Our investment in Strategic Infrastructure via the Great Grid Upgrade will mean more home grown power, greater energy security and a cleaner future. 

Whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.

More Information

This role closes on 13th March 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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