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Lead Product Designer, Digital

Date: Nov 25, 2021

Location: Waltham, MA, US, 02451-1120

Company: National Grid

COVID Statement


In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

About us


National Grid is one of the world’s largest publicly listed utilities focused on transmission and distribution of electricity and gas. We deliver electricity and gas safely, reliably, and efficiently to the customer and communities we serve – all while working toward a clean energy future. As part of our commitment to helping our society decarbonize, National Grid must develop the digital and technology capabilities required to operate a zero-carbon electricity system. This will require us to complete our digital transformation so that we can build products, platforms, and services that enable the innovation needed to reshape the energy system.
As part of this transformation, National Grid has built a new team, Digital Acceleration (DA), to infuse our organization with digital builders across product management, design, and engineering. We offer flexible remote working arrangements in the Northeast region of the US, and in London in the UK. We have physical offices in Boston, MA and Brooklyn, NY in the US, and Birmingham in the UK. We are hiring digital builders at all levels to support our mission to enable a fair and affordable transition to a clean energy economy.

Job Purpose


National Grid is building a new team, Digital Acceleration (DA), to provide best-in-class digital delivery. DA will comprise two hubs, one in the US (Boston) and one in the UK (Birmingham) and will build digital products that create strategic value in a fast and agile manner. In addition to creating digital products, the DA hubs are talent incubators that will disseminate digital capabilities and culture within National Grid.


The Lead Product Designer is responsible for overseeing the development of the strategy, features, and flow of a digital solutions or product. 


The Lead Product Designer has expertise in user research, information architecture, interaction design, and content strategy, and can clearly communicate to teams and clients how those factors will influence the design processes and outcomes. 

Key Accountabilities


•    Mentor, coach, and guide other designers on the team.
•    Lead product design team and work with other design leads, design director, VP of Design to influence the overall strategy and provide accountability.
•    Partner with product managers, engineers, designers, and strategists to ensure the team delivers impactful solutions to design challenges.
•    Collaborate with team and stakeholders to explore solutions and develop conceptual designs to test and refine with users both internally and externally.
•    Lead the team in bringing the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models.  
•    Guide the team in communicating visually through storyboards, wireframes, interactive prototypes and final design concepts.  
•    Use divergent design thinking techniques to develop products, services and/or physical connected form-factors.  
•    Own ideation sessions and support workshop preparation as well as immersion sessions with multi-disciplinary teams  
•    Bring human centered design to the rest of the organization through facilitation and collaboration. 
•    Ability to drive the iteration of designs and solutions efficiently and intelligently. 
•    Own strategic design and user-experience decisions related to core/new functions and features. 
•    Liaise regularly with clients to ensure that designs meet their requirements and core business objectives. 
•    Converge innovative ideas to a set of digital and physical products or services in cooperation with fellow Designers, Product Managers, and Software Engineers




•    Undergraduate degree in Design, Engineering, or equivalent qualification 
•    5 - 7 years of relevant experience in user experience design, digital products design, usability testing, future visioning, and strategy development, and ability to lead and train others.
•    A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects. 
•    Positive attitude and an intrinsic motivation to deliver the highest quality work supported by user data and evidence.
•    Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking. 
•    Strong interpersonal and teaming skills, empathy, and willingness to work in interdisciplinary teams. 
•    Experience with qualitative and quantitative user research software platforms such as UserTesting, UserZoom or Optimal workshop 
•    Experience in start-ups, tech company and/or agile environment is a plus. 
•    Copywriting, branding or visual implementation skills are a plus. 


More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.