UX Designer

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a UX Designer, and find your superpower.
 

National Grid is hiring a UX Designer. This position can be based at either Brooklyn, New York or Waltham, Massachusetts. 

Job Purpose

Join Us in Revolutionising User Experience!

Are you a visionary UX Designer ready to make waves in the digital world? We’re on the hunt for a creative powerhouse to elevate our website product and deliver an extraordinary user experience that captivates all audiences!

In this exciting role, you will bridge the gap between research, design, and development of our website product, ensuring it delivers an exceptional user experience for all audiences while meeting business needs. You will lead a continuous improvement program driven by user feedback and analysis, tackling challenges with innovative design solutions. As a key member of our team, you will help integrate three major websites into one cohesive ecosystem, creating a personalised user experience. Your expertise will be crucial in crafting a brand-new look and feel for the website, ensuring it is both innovative and accessible, with best-in-class usability.

Key Accountabilities

• Lead Usability Innovations: Take the reins in driving continuous enhancements to our website’s usability, crafting seamless and engaging user journeys that leave a lasting impression.
• Personalise Every Experience: Design tailored user journeys for diverse personas, ensuring every visitor feels uniquely valued and understood.
• Dive into User Insights: Conduct dynamic user research and testing to uncover insights that fuel your innovative design decisions and spark creativity.
• Be the User Advocate: Champion the voice of the user, ensuring our designs not only meet but exceed their expectations and needs.
• Collaborate & Create Magic: Team up with cross-functional experts to develop stunning wireframes, prototypes, and high-fidelity designs that wow stakeholders and drive results.
• Stay Ahead of the Curve: Keep your finger on the pulse of industry trends and best practices, integrating the latest advancements into our design strategies to keep us at the forefront of innovation.

About You

• Proven Track Record: Bring your experience in enhancing user experiences for large-scale websites to the forefront, making a real impact on our digital landscape.
• Personalisation Expertise: Showcase your skills in creating tailored experiences for diverse user personas, ensuring every visitor feels valued and understood.
• Data-Driven Innovator: Use your ability to translate user feedback and data into innovative, measurable improvements that elevate our website’s performance.
• User-Centric Approach: Leverage your strong empathy for users to simplify complex journeys, making navigation intuitive and enjoyable.
• Wireframe Wizard: Exhibit your proficiency in creating wireframes that effectively communicate design concepts and meet project objectives.
• Accessibility Advocate: Show your commitment to designing with accessibility standards (WCAG 2.2 AA) in mind, ensuring inclusivity for all users.
• Modular Design Familiarity: Leverage your knowledge of modular design systems to create flexible and scalable solutions.
• Growth Mindset: Embrace change and thrive in a dynamic environment, continuously seeking opportunities for personal and professional development.

What You'll Get

$130,000 - $153,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.