Global Onboarding Specialist

About the role

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Global Onboarding Specialist, and find your superpower.

National Grid is hiring three Global Onboarding Specialists, two specialists to join our onboarding team in Waltham and one specialist to join our team in Syracuse.

The role is hybrid so you can enjoy working from home as well as the office.

As a Global Onboarding Specialist you will be responsible for managing and executing the end-to-end onboarding process for new hires across National Grid, ensuring a seamless and positive experience. 

This includes coordinating pre-employment activities, overseeing tasks completed by joiners, hiring managers, and other teams, and providing continuous support from Day-1 through to first 30 days of employment. Alongside delivering quality onboarding experience, the role will ensure compliance through completion all necessary pre-employment checks, as well as ensuring all joiners have right-to-work documentation in place. Additionally, the role includes managing outbound global mobility moves for external joiners. 

If you are detail-oriented, people-focused, and passionate about driving operational excellence in the employee lifecycle we would love to hear from you!

What you'll do

• Coordinate pre-boarding activities, including sending welcome communications, preparing documentation, and ensuring systems and equipment are ready.
• Serve as the primary point of contact for new hires during the onboarding phase.
• Schedule and facilitate onboarding sessions, including orientation, compliance training, and introductions to key departments.
• Partner with IT, Facilities, Payroll, and hiring managers to ensure all logistics are handled prior to Day 1.
• Ensure accurate and timely completion of employee records in HRIS and compliance with company policies and local regulations.
• Track onboarding progress and feedback, identifying areas for improvement and innovation.
• Support the development and continuous improvement of onboarding materials and processes.
• Monitor probationary milestones and ensure timely feedback collection for performance and experience evaluation.

What you'll need

• Proven experience in HR, People Operations, or a similar role with onboarding responsibilities.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities
• Proficiency with HRIS systems (e.g., Workday, SAP, BambooHR) and Microsoft Office/Google Workspace.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering a high-quality employee experience.

First and foremost the customer experience is what matters most to us we are also looking for candidates with;

Empathy and Warmth
• Ability to make new hires feel welcome, heard, and supported.
• Demonstrates genuine care and patience, especially with employees adjusting to a new environment.

Clear and Proactive Communication
• Explains processes and next steps clearly, avoiding jargon.
• Follows up without being prompted and sets expectations early (e.g., timelines, who to contact).

Attention to Detail
• Ensures no step is missed in documentation, system access, or compliance.
• Pays close attention to individual onboarding needs (e.g., accommodations, location differences).

Responsiveness and Timeliness
• Responds promptly to questions or issues raised by new hires or internal stakeholders.
• Manages time-sensitive onboarding tasks with urgency and accuracy.

Problem-Solving Orientation
• Quickly finds solutions when things go off track (e.g., missing equipment or login delays).
• Takes initiative to remove blockers before they escalate

Interviews

We will be conducting interviews for this role on 17th and 18th July on Microsoft Teams

More Information

This role closes on 11h July 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. 
 
At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.