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Manager, Transformation Change

Date: 15-Sep-2021

Location: Waltham, MA, US, 02451-1120

Company: National Grid

About us

National Grid is hiring a Manager, Transformation Change for our Transformation & Digital Adoption department in Waltham, MA


Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.


To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Transformation & Digital Adoption Office (TDA), part of IT, Digital & Transformation, will play an important part in National Grid bringing energy to life.


The TDA’s focus is on large-scale, transformational change. Sitting between IT and the business, the TDA is perfectly positioned to ensure change programs have the right governance, clear goals, robust business cases and execution to deliver their designed benefits.


Working with the business to reimagine their approach with a digital mindset, the TDA is standardising and streamlining how we deliver transformation – ensuring programs are equipped with the right talent, tools, and methodologies.


A challenger mindset is vital, not accepting the status quo and being bold enough to try something new. Your interpersonal skills will be crucial to developing strong, effective relationships while living our company values – to Do the Right Thing, Find a Better Way and Make it Happen.


Join us on this exciting journey and you can be a key part of leading the energy future.

National Grid is building a new Center of Excellence (COE) for Transformation Change Management to provide centralized change management support across the business’s transformation efforts. The Transformation Change Management COE will be responsible for establishing and continuously improving change management methodology based on leading practices and industry standards, as well as training relevant stakeholders on the methodology.  


Transformation Change Managers will, with guidance from the COE Lead, support Business Unit (BU) embedded Change Managers across the enterprise in the design of change management and culture strategies that aim to drive adoption of exciting new digital and transformation initiatives. They will advise on complex change management implementation issues across a portfolio of programs, ensuring that the programs follow best practice methodology and processes to achieve and sustain intended business outcomes.  


They will need to leverage change management expertise to create innovative and engaging approaches that align with strategic objectives and drive successful adoption of transformation and digitization efforts across the business. 

Key Accountabilities

  • Enlighten others regarding change management and culture initiatives by providing subject matter expertise 

  • Partner with BU Change Managers in the implementation of change management strategy and support them as needed

  • Assist in training the organization on the established change management methodology and embedding change management capabilities within the business 

  • Align change management perspective to ongoing culture initiatives and provide change management support and expertise regarding cultural initiatives 

  • Provide change communications best practices to help corporate communications and transformation programs create engaging and compelling messages and assist in development if necessary 

Supervisory/Interpersonal- Experience Required


  • Demonstrated experience designing, developing, and delivering change management strategies for global or large-scale transformations 
  • Comfortable influencing and collaborating at all levels of an organization 
  • Demonstrated experience producing organization-wide communications and communication strategies 
  • Demonstrated experience creating and delivering training programs to diverse group of stakeholders 
  • Demonstrated client relationship skills working in a dynamic client environment 
  • Strong project management experience, including schedule, scope, issue and risk management 
  • Strategic thinking and solving problems regarding organizational and behavioral challenges 
  • Experience leveraging leading change management practices 
  • Ability to measure and analyze data 
  • Ability to explain complex technical concepts in an easily understandable written format 
  • Strong facilitation and presentation skills
  • Demonstrated experience leading complex large-scale organization-wide communications and communication strategies 
  • 8-10+ years of change management experience
  • Considerable experience managing change initiatives for global transformations with successful outcomes 
  • Experience working with a diverse and multinational employee population 
  • Bachelor's Degree in Business HR Management, Organizational Psychology or other related fields 
  • Prosci, ACMP, or an equivalent OCM certification 
  • Master’s degree in business, communications, or related field 

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.


National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.