IT Collaboration Engineer

About us

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a IT Collaboration Engineer and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered. 

National Grid is hiring a IT Collaboration Engineer on a permanent basis. The this role is based in our Warwick office - We offer a hybrid working model.

Job Purpose

Join our Digital Workplace team as an IT Collaboration Engineer, where you will lead the strategic and engineering initiatives for the Content and Collaboration (CC) area. You will collaborate with vendors, partners, and project teams to recommend tactical improvements and contribute to long-term strategic solutions.

In this role, you will engage with Operations teams on high-level incidents and assist in troubleshooting escalated issues. You will work closely with Solution Architects across IT to ensure a world-class user experience and drive continuous service improvement.

What you'll do

• Implement new key initiatives within the Content and Collaboration organization
• Engineer solutions for current state and future vision that align to overall product roadmaps
• Work closely with architecture, engineering managers, product owners, and delivery functions to provide a world-class end-to-end product experience to end-user customers
• Provide insights into products, technologies, and market trends while keeping updated with the latest technologies
• Troubleshoot complex software and hardware issues as the final IT escalation level
• Develop close relationship with vendors, business and technology leaders
• Document solutions, SOPs and endpoint configuration standards
• Present team recommendations to management, communicate technical issues in a concise and clear message
• Work with IT Communications and Business Enablement teams to develop materials to market products
• Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity

About you

• Bachelor’s degree in a technical discipline (e.g., Computer Science, Electrical Engineering) or equivalent work experience in a related field.
• Proven expertise in Collaboration Technologies, including Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Teams, and Power Platform.
• Strong knowledge of Conditional Access.
• Experience in writing and executing PowerShell scripts.
• Passion for creating powerful, user-friendly products and services that customers love.
• Familiarity with agile development methodologies.
• Strategic and creative thinker with self-motivation, initiative, and strong problem-solving skills.

What you'll get

A competitive salary between  £45,000 - £55,000 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 17th April. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

 

DE & I statement 

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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