Lead Training Rep Cntrol Ctr


Altamont, NY, US, 12009

Division:  NY Electric Control Center Operations
Job Type: 
Requisition Number:  44205
Job Function:  Network Control

About us

National Grid is hiring a Lead Training Representative for our Compliance Training and Development department in Altamont, NY.


Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.


To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Training Representative is responsible to design, develop, maintain, and administer Distribution Control Center System Operator training utilizing a systematic approach that will provide, maintain and enhance the Distribution Control Center System Operator skills, knowledge, and ability to perform their jobs correctly, safely, and reliably. This position will focus on the delivery of technical, safety and regulatory training to Distribution System Operators.

Key Accountabilities

·       Ensure all Distribution System Operators meet or exceed regulatory requirements for training duration and subject matter

·       content in accordance with the position progression, OSHA, and NERC requirements

·       Develop and conduct training courses for Distribution System Operators including lesson plans, presentations, and assessments.

·       Supplement formal class room training delivery with hands on activities and scenarios that simulate real tasks performed in their jobs.

·       Maintain auditable training files and data including attendance records, training materials, etc.

·       Evaluate and modify existing training programs and materials incorporating new equipment, systems, technologies, and procedures to ensure continuous improvement and compliance with all regulatory and safety requirements.

·       Train, develop, mentor and coach new Distribution System Operators

·       Participate in incident analysis, committees, and presentations.

·       Represent National Grid on various industry committees related to training.


Supervisory/Interpersonal- Experience Required

  • Experience in team management is desirable.
  • Strong analytical and problem solving skills, with an ability to innovate.


·       Minimum of three years’ experience as an electric control center system operator with demonstrated expertise in switching techniques, station trouble analysis and relay and control systems.

·       Understanding of National Grid's Clearance & Control Rules, OSHA 1910.269(d), (m), (n), and (o), and/or an equivalent

·       Electric Utility T&D Switching & Tagging procedure and the switching, tagging, and grounding procedures associated with their application.

·       Basic design and construction knowledge of electric overhead and underground transmission/distribution systems, substations and power generation.

·       Knowledge of electrical apparatus, application, operation, and construction practices

·       Practical knowledge of Energy Management Systems (EMS) and Outage Management Systems (OMS).

·       Clearance & Control Authorized or obtain authorization within 6 months.

·       Excellent oral and written communication skills including active listening and presentation skills.

·       Must have strong interpersonal skills, be able to perform in a team environment, collaborate with others, handle multiple projects, and meet deadlines.

·       Understanding of training and development principles.

·       Working knowledge of personal computers and various business related software such as Power Point, Excel, and Word.

·       Supervisory experience and/or advanced education in Engineering, Education, or a related field are considered a plus.

More Information


$109k - $154k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.


National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

Nearest Major Market: Albany