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Frequently Asked Questions
Frequently Asked Questions
Still curious?
Read some of our most popular and more general questions we receive, and if you’re question isn’t answered below, please get in touch with the team careers@nationalgrid.com
Most Popular Questions
How do I apply to join National Grid?
You can search for a specific vacancy using our job search engine. You will discover how to apply in each job advert.
I can’t find a suitable job on your website; can I still apply?
We do not accept speculative applications, CVs or résumés via email. You can only apply to a specific vacancy found through our job search tool. If you join our Talent Network, you can sign up to receive updates with new vacancies.
If I submit an application or register my details, will National Grid keep me on file?
We store all candidate details on a central database for two years, unless we receive a written request by an individual to delete their personal record. These records enable us to search against candidate profiles with specific skill sets, should we have specific recruitment needs in the future.
Do I need a degree to work at National Grid?
It will depend on the level and nature of the role in which you’re interested. If a degree is a requirement, it will usually be stated in the job advert. However, a candidate who does not hold a degree may still be considered for one of our professional vacancies if they can demonstrate substantial relevant experience.
How long after applying can I expect to wait before hearing anything?
You will receive an acknowledgement of receipt within 48 hours. You should then receive correspondence regarding a decision within the following weeks.
Do I need to have experience of working in the energy industry to join National Grid?
It depends on the position you’re interested in. Many technical roles require you to have spent time in a similar job and environment, while others require less specific experience. Most of our commercial opportunities are based on generic business knowledge and so do not require experience in the energy industry.
General Questions
I have a customer question or complaint - whom can I talk to?
In order to make a customer complaint or ask a question about our products or a specific National Grid product, you can contact National Grid in your country by looking up the contact details of the local Customer Service Centre on the country website.
Applying with disabilities
National Grid is an equal opportunities employer. If you have a disability, long term health condition, or an injury that could require adjustments or accommodations to either the facilities or the application process, you would have the opportunity to indicate/state this while filling out the application form itself. For any follow-up queries or additional support, during the application process (after you have submitted the application), please contact us at careers@nationalgrid.com
I have received an email with a job offer from National Grid - is this real or a scam?
Everyone who is offered employment from National Grid, whether directly or indirectly, is always required to go through a formal recruitment process.
There have been incidents where fraudsters pretend to recruit on behalf of National Grid or where people claim to work for or be affiliated with National Grid. One way to recognise their scam emails is to check the email address: because these mails are usually not sent from a National Grid email account they often do not end with “@nationalgrid.com” but for example, “yahoo.com” or “hotmail.com”. Very often they also use poor English or, at some stage, request money from the recipient.
We recommend that you do not respond to these scam emails or any email you do not trust and never disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police and provide them with all information you may have from the senders.
What are your compensation and benefits?
We'll make every effort to provide the kind of rewards and benefits that will complement your own particular lifestyle and needs.
How can I hear about jobs available in more than one country?
This website provides a UK only overview of the opportunities and potential career journeys available at National Grid.
You can also find out more about National Grid's US activities and career opportunities here: https://careers.nationalgridus.com/
Application Questions
I am getting an error message saying 'We were unable to find that e-mail and password in our system'
If you are sure you have created an account, please use the link to reset your password. If you have not logged in for a considerable time you may need to create a new account.
I have forgotten my login details/ need to reset password
If your login details no longer work, or you cannot remember them, please use the link to reset your password on the login page. This will generate an email to your registered email address with a link which will allow you to reset your password.
Please note that the link will only be active for some time. If you do not receive the email, please check your spam filters/ settings which may possibly be blocking our system emails.
I’ve used the 'forgot your password?' link on the login page but I still can’t reset my password
If you are accessing the reset password link after 3 hours of receipt, please note that the link will not work, as it will only be active for 3 hours.
If you are not receiving the reset email:
- Please ensure that you are resetting the exact email address which is linked to your account user name.
- Please check your spam filters/ settings which may possibly be blocking our system emails.
- Please try clicking on the ‘forgot your password’ link again, which will generate an email to your registered email address with a link which will allow you to reset your password.
How can I find out the status of my application?
Once you have logged into your account, click on the 'Job Application Status' link to check the current status of your application.
How do I remove my details from your database?
In order for us to delete your information from our database could you please provide us with the following:
- The name that you registered with.
- The email address that you registered with.
Once we have these details, we can delete your information from our database. If you do not provide us with the above it may not be possible to remove your details due to Data Protection. Contact us for more information.
The position I was applying to is no longer available. Why is this?
If you are unable to see the position you were applying for, it is most likely due to the position reaching is closing date. Please note that National Grid reserves the right to close jobs before the advertised closing date if necessary. We would recommend that you log into your account and enable email/sms notifications. We advise to submit your application early to avoid disappointment by missing the deadline.
Application: Which browsers are compatible and supported?
Officially the following browsers are supported:
- Internet Explorer 7 and above
- Firefox 4 and above
- Safari 4 and above
- Google Chrome 12 and above
Internet companies such as Google are constantly updating their browsers so the above list may not always be current or comprehensive.
*Mobile devices are not supported, so we recommend that you do not use these to attempt to apply, though they may sometimes work.
My background is technical; can I still apply for commercial role?
It depends on the position you’re interested in. Many technical roles require you to have spent time in a similar job and environment, while others require less specific experience. Most of our commercial opportunities are based on generic business skill sets and thus do not require experience of the energy industry.
Do I need to have experience of working in the energy industry to join National Grid?
It depends on the position you’re interested in. Many technical roles require you to have spent time in a similar job and environment, while others require less specific experience. Most of our commercial opportunities are based on generic business skill sets and thus do not require experience of the energy industry.
I'd like to apply for a job at National Grid – can I send you an email with my application?
If you would like to apply for a job at National Grid you can submit your application on our career's website. Here you can look for current job openings, create a profile and enable email notifications.
Please do not send us your application by any means other than those indicated at the careers website as we will not be able to consider it.
How is the virtual interview different from the Face to Face interview?
The virtual interview is merely the digital version of an in-person interview. The assessment methodology is the same in both the formats and there is no advantage for the applicant in either formats. It is more a matter of convenience and ease of scheduling an interview when the interviewers and the applicants are in different locations.
How do I sign up for new job notifications?
To be notified of new vacancies as they are posted, please join our Talent Network and create an account.
My application has been regretted; can I receive some feedback?
Unfortunately, due to the high volumes of applications we receive, we are unable to offer you individual feedback on your application at certain stages of the recruitment process. We assess applications taking into account a number of qualities we have identified as being critical to high performance in National Grid.
What sorts of jobs are available?
We offer a range of jobs in many different Technical and Commercial fields. Exact jobs available, therefore, vary from year to year and depend on the operations in each country.
We advise you to use the Job Search or our various alerts to stay updated on upcoming vacancies.