Technical Manager (Work and Asset Management)
Brooklyn, NY, US, 11217 Waltham, MA, US, 02451 Syracuse, NY, US, 13202 Hicksville, NY, US, 11801
About us
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Technical Manager (Work and Asset Management) and find your superpower. We need you!
We want to find an innovative, adaptable, and results-oriented Technical Manager for our IT Engineering department. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our IT & Digital organization, we want to hear from you!
What you'll do
As a Technical Manager, Enterprise Asset Management, you'll manage application support and delivery. This portfolio includes support across various business units including Generation, Liquid Natural Gas, Meter to Cash, Emergency Work, Inspection and Maintenance, and Construction for Electric and Gas operations. You'll be responsible for leading the design, development, maintenance, and enhancement of business applications for the area. The primary application utilized is IBM’s Work & Asset Management solution for utilities; Maximo. Key responsibilities include the following:
- Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention. Ensuring coordination and alignment with support teams from other areas and dependent business units and functions.
- Work directly with business partners, key stake holders, peers or through subordinates to identify requirements and opportunities to create new or modify applications that enable business partners to accomplish key strategies and objectives.
- Manage all deliverables and obligations related to application operation; application maintenance and support; and application release management.
- Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
- Manage all outsourced managed services and cloud/hosted contract SLAs related to application operation.
- Develop and drive application monitoring for performance optimization and proactive awareness.
- Establish and maintain effective working relationships with key clients and business partners.
- Develop and utilize performance metrics to show improvement for service delivery and SLA adherence.
- Develop strategic plans and road maps to standardize and simplify the production release process, improve application resiliency, and increase throughput and service delivery quality.
- Define and build a high-performing support team and effective support model.
- Ensure adherence to SOX mandated controls.
About you
- Lots of enthusiasm and strong team leadership skills!
- Bachelor’s degree in computer science or related discipline or an equivalent combination of education, training, and experience.
- 10+ years related application support experience is required of which 5 years include supervisory/leadership responsibilities.
- 5+ years of related experience managing outsourced IT managed services providers.
- 5 + years of experience supporting COTS and other application software solutions.
- Strong experience managing outsourced IT managed services providers.
- Experience working with or supporting work and asset management applications such as IBM Maximo or Logica STORMS; along with integration experience with partner systems such as Click or Salesforce.
- Strong hands-on technical knowledge in application development, configuration, and maintenance support of Enterprise Asset Management implementations, in a mid to large-scale enterprise.
- Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies.
- Experience with IBM Maximo or other Work and Asset Applications would be a plus.
More Information
Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!
Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.
Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.
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Salary
Waltham, MA $132,000 - $186,000 a year
Brooklyn, NY $141,000 - $199,000 a year
Syracuse, NY $117,000 - $166,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City