Senior Supervisor, Customer Meter Services

About us

National Grid is hiring a Senior Supervisor for our Buffalo, NY location. 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.  This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

This role is in support of the implementation of an Advanced Metering Infrastructure in Upstate NY. AMI requires an integrated two-way communication system between the customer meter and the utility. The AMI solution consists of three primary components:

• Edge - Assets at the supply (utility) or demand (customer) side of the meter. For AMI this is the “meter”.
• Field Area Network (FAN) - Assets enabling the two-way exchange of data and commands between the assets at the edge and the back-office data collection and management systems
• Backhaul - Infrastructure connecting the field area network assets to the back-office data collection & mgmt. systems (e.g., wireless communications, data storage).

As a Supervisor, you will provide oversight of operational responsibilities (e.g., installers, safety, vendor coordination / project team, daily work planning, productivity, issue resolution, process / training support, point of contact for CMS, Meter Field Deployment, and installation services vendor) as well as onsite Inventory mgmt.

Support continual development of union workforce by conducting Compliance Assessments, Effective Safety Discussions, coaching, and performance appraisal. Drive performance of diverse staff including issues relating to sickness, discipline and poor standards of work to ensure that work is carried out efficiently and effectively. Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards. Ensure work is performed in accordance with applicable federal, state, and local rules and regulations. Respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators, and the Police. Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety. Respond on site or via phone to off hour emergencies including Storm restoration, Customer issues, large scale outages, etc.

Key Accountabilities

• Monitor performance of diverse staff including issues relating to sickness, discipline, and poor standards of work to ensure that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment and materials, meet National Grid safety policies and standards.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Respond to gas and/or electric outages and emergencies representing Customer Metering Services (CMS) and National Grid as appropriate to other company emergency response personnel, emergency response agencies, regulators, fire and police agencies.
• Expected to respond on site or via phone to off hour emergencies for both gas and electric, including Storm restoration, contractor damages, large scale outages, etc.
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
• Support continual development of union workforce by conducting safety assessments, coaching, performance assessment and appraisal.
• Schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully compliant and within budgetary limitation.
• Responsible for meter reading, field collections, emergency response, resolving customer issues, regulatory questions, address related union issues

Supervisory/Interpersonal- Experience Required

• Strong communication skills
• Good interpersonal, influencing and communication skills.
• Solution focused and comfortable with empowering employees to act through intent
• Customer centric in approach to leadership.
• Start with the end in mind – act and lead with purpose

Qualifications

• Technically proficient within subject matter or demonstrated ability to learn the business is preferred.
• A good working knowledge of tools and systems within designated area or demonstrated ability to be able to become proficient in tools and systems is preferred.
• Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively. 
• Experience managing a team with the ability to build effective, respectful, working relationships is preferred.
• Valid driver’s license required.
• Computer proficient – with Microsoft Office Suite, SAP, Sales Force
• Associates degree OR equivalent job-related experience in a related area, 2 years' related experience is preferred.
• Must hold a valid drivers license. 

More Information

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