Platform Technical Lead

About us

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Platform Technical Lead, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Platform Technical Lead for our Digital Workplace Services organization. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our IT & Digital business unit, we want to hear from you!
 

What you'll do

As a Platform Technical Lead, you'll develop and implement platform-wide architecture and processes that align with the organization's strategic goals and ensure compliance between business and technology strategies. You'll contribute to our vision by providing strategic leadership and guidance to stakeholders, identifying market trends and business benefits, and managing governance practices to ensure the Digital Workplace Services (DWS) Platform's success. Key responsibilities include the following:

• Drive the strategic technology direction of the platform, in alignment with the overall strategy defined by the Platform Lead, including shaping the technology roadmap across architecture, engineering, and platform priorities.
• Collaborate with stakeholders to understand requirements for DWS tooling for end user devices, collaboration, digital directory, observability, service management and operations management. Examples include: Microsoft/Office 365, Windows/MacOS/iOS/Android, Active Directory, InTune/SCCM/JAMF, Azure Al -- translating these into actionable architectural solutions.
• Evaluate emerging technologies, particularly in public and private cloud, AI, operations and end user request automation, Digital Experience Management (DEX/DEM), and observability to assess their alignment with platform goals and organizational standards.
• Conduct market analysis, architectural and technical reviews to ensure compliance with established standards, identifying and implementing areas for improvement.
• Collaborate with platform leadership on aligning roadmaps to an overall multi-year strategic timeline and business cases to fund delivery.
• Provide technical leadership to cross-functional teams, fostering collaboration across architecture, engineering, and operations.
• Mentor and coach team members to build expertise in platform technologies and associated processes.
• Stay informed on industry trends and innovations, contributing to continuous improvement and platform modernization.
• Ensure platform solutions align with organizational needs while maintaining a focus on reliability, scalability, efficiency and security.
   

About you

• Formal academic qualifications in a relevant technical discipline, or equivalent experience.
• 10+ years of experience in technology operations, architecture, or related fields, with significant expertise in leading technology strategies.
• Solid understanding of Digital Workplace strategies, best practices and standards, and KPIs.
• Hands-on experience with public and private cloud technologies, networking, and automation tools.
• Strong analytical and planning skills with a history of developing and delivering robust technical roadmaps.
• Exceptional communication and interpersonal skills, adept at engaging and influencing both technical and non¬technical stakeholders.
• Proven ability to lead in a matrixed environment, aligning teams to shared objectives and fostering collaboration.
• Demonstrated success in evaluating and implementing emerging technologies to drive innovation and operational excellence.
   

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning.  Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions. 

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed.  Working from the office is encouraged when working on tasks that require a high degree of collaboration.  We work with our employees to foster a flexible work schedule.

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