About us

National Grid is hiring a Manager, Process and Performance Improvement for our Process and Digital department in Syracuse, NY                                               

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. 

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Manager Process and Performance will support the Electric Business Unit along its path of continuous improvement.  The expectations of this role include: coaching and challenging a diverse team, building relationships w/ the business, and completing some of the larger portfolio level process work forwards.  The work performed by this team supports the Electric Business Unit in the state of New York.

Key Accountabilities

• Coaching and the challenging the team to deliver excellent results.
• Develop strong relationships at all levels of the organization and leverage those relationships to improve overall department performance.
• Support the team in delivering enhancements that provide tangible benefits for the business.
• Provide support to the Director and act as a backup in their absence
• This is a working leader role, larger transformational initiatives will require direct involvement

Supervisory/Interpersonal- Experience Required

• Excellent verbal and written communication skills and has the ability to deliver significant business results.
• Able to build good relationships at all levels across the business.

Qualifications

• Experienced leader who builds and maintains high performing teams
• Passion for data and data enabled business process improvements
• Experienced utilizing the lean six sigma skillset (Process Mapping, Critical Problem Solving, Data analysis, Solution Selection, Kaizen events, Mistake Proofing, Kanban applied digitally)
• Good communicator
• Expert consulting skills
• Innate curiosity and desire to know more
• Lean Six Sigma Certification
• Experience using Tableau, Power BI, or other data viz software to create data visualizations
• Bachelor’s degree or equivalent work experience
• Experience leading in a fast-paced operations environment
• Experience driving an organization’s data and process maturity forward

More Information

Salary: $123,000 - $145,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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