Senior Software Engineer, Technical Delivery


Syracuse, NY, US, 13202

Division:  IT Transaction Systems US
Job Type: 
Requisition Number:  44185
Job Function:  Information Technology

About us


Join National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!


We want to find an innovative, adaptable, and results-oriented developer keen to join a dynamic and fast paced organization going through crucial transformation. If you yearn to be innovative and contribute new ideas and play a critical part in our IT Customer Information Systems (CIS) Platform Products department in Syracuse, NY, we want to hear from you! 

What you'll do


As a Senior Software Engineer, Technical Delivery, you'll lead a team of technical professionals consisting of internal and external partner resources in the development and delivery of project solutions. You'll oversee a team focused on software development, technical issue resolution, and delivery of the final solution.


You'll work hand in hand with Project Managers to plan, roadmap and deliver on environment build-outs. You'll be the interface between the development team and the project management. You'll support the creation and execution of business critical or complex technical solutions that meet user needs and improve business performance by providing technical analysis, problem solving, and troubleshooting as part of a project development team. Key responsibilities include the following: 


  • Solution Development

•    Provide technical direction for the design, development, and systems integration from definition phase through implementation. 
•    Apply significant knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders. 
•    Review proposals for technology systems. 
•    Easily recognize system deficiencies and implements effective solutions.
•    Ensure the timely completion and approvals of project deliverables


  • Technical Effort Management

•    Create and enable technical plans and revises as appropriate to meet changing needs and requirements. 
•    Keep team members well informed of status and serves as liaison between both vendors and project portfolios.  
•    Own technology oversight and is responsible for managing technical risks throughout various projects. 
•    Identifiy project risks and plans mitigation action with the PM at project level
•    Manage technical resources within budget and project schedules. 


  • Technical Expertise

•    Understand complex technology concepts and effectively employs different solutions as are appropriate to the engagement. 
•    Possess demonstrated work experience with multiple vendors and technology portfolios. 
•    Possess significant knowledge of client/server and internet systems architectures. 

  • Vendor Management

•    Assist in managing interaction and expectations regarding technology delivery results. 
•    Communicate effectively with vendors and internal stakeholders to identify needs and evaluate alternative technical solutions.  
•    Build a knowledge base of each vendor’s business, systems and abilities.

  • Communication

•    Facilitate team and vendor meetings effectively. 
•    Deliver engaging, informative, well organised presentations. 
•    Resolve and/or escalates issues in a timely fashion. 

  • Leadership

•    Challenge others to develop as leaders while serving as a role model. 
•    Inspire co-workers to attain goals and pursue excellence. 
•    Lead will be the interface between the development team and the project management.


What you'll need


  • Bachelor’s degree in Computer Science, MIS, Engineering, or similar field; or equivalent work experience.
  • 5-7 years of Technology Lead/Project Management experience.
  • Experience building out/standing up environments from an infrastructure perspective for delivery
  • Experience working as a strategic liaison/technology consultant between portfolios and business units
  • Ability to manage vendor relationships and hold vendors accountable for specified results
  • Ability to manage multiple projects simultaneously
  • 5+ years’ experience in a SDLC environment
  • Ability to influence and build relationships and demonstrate team leadership in all interactions.
  • Exceptional written and verbal communication skills.  Communicates effectively with stakeholders to identify needs and propose alternative solutions. 
  • Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management
  • Knowledge and experience with Mainframe, COBOL, DB2, UNIX, GoAnywhere, MuleSoft MFT,, C++, Foundation Case Product (FCP).
  • Familiarity with Agile development is a plus, although training is available.


What you'll get


  • Consistent growth potential through company leadership programs
  • Competitive compensation package including robust benefits with a yearly bonus 
  • Numerous wellness programs
  • A multitude of company-endorsed community programs to participate in

More Information


Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!


Apply directly or reach out to me at



At National Grid, we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. But we aren’t looking for external recognition – we already what we do is vital. We’re building a clean, fair and affordable energy future.


$77,000 - $91,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. 

Nearest Major Market: Syracuse