ServiceNow Solution Architect


Waltham, MA, US, 02451-1120 Brooklyn, NY, US, 11217

Division:  Global SNOW & Enablement Services
Job Type: 
Requisition Number:  26536
Job Category: 
Job Function:  Information Technology

About us

National Grid is hiring a ServiceNow Solution Architect for our IT group in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Reporting in to the Solutions Development Manager (ServiceNow), the ServiceNow Lead Solution Architect is accountable for the overall design and configuration of the Enterprise wide ServiceNow platform in support of National Grid programs and projects. The Lead Solution Architect is accountable to design business solutions in response to specific business needs that are fit for purpose, compliant and adhere to all National Grid operational, architectural and design standards and principles. The ServiceNow Lead Solution architect provides design governance and delivery assurance throughout the development lifecycle and ensures compliance with National Grid standards and security policies. As a ServiceNow subject matter expert, the Lead Solution architect guides business driven and strategic roadmap enhancements for the ServiceNow platform. They also ensure the integrity of solution designs from concept through implementation, balancing the architectural concerns of projects with concerns of the enterprise. As well as, ensure consideration of all design alternatives and provide technical guidance to wider project team and business stakeholders.

Key Accountabilities

  • Identify, own and support delivery of technical solutions for ServiceNow strategic application
  • Ensure solution architecture design and technical integrity across ServiceNow activities
  • Co-ordinate design and development activity within a ServiceNow project, acting as custodian of plans and policy for the application
  • Advise on the impact of change to related programs and processes
  • Set architecture and technical direction for all ServiceNow development activity
  • Drive cost transparency ensuring value for money and operational performance of support and development partners
  • Ensure alignment and compliance with Governance, Regulatory and Security Policy
  • Maintain ServiceNow subject matter expertise and best practice
  • Maintain and develop positive working relationships with IT ecosystem suppliers in order to foster a collaborative environment. 
  • Market Analysis of the Solution Options
  • Target State Solution view, Capabilities and Services View
  • Options Analysis & Solution Recommendations including technology and deployment options  & Interface needs
  • Ensure that solutions conform to Enterprise Architecture

Supervisory/Interpersonal- Experience Required

  • Maintain and develop positive working relationships with IT ecosystem suppliers in order to foster a collaborative environment
  • Develop and mentor junior SA resources
  • Maintain ServiceNow subject matter expertise and best practice
  • Good stakeholder management and influencing skills at project stakeholder level.
  • Good written and verbal communications skills.



  • Bachelor's degree in Computer Science or related discipline or an equivalent combination of education, training, and experience
  • Knowledge of emerging technologies and industry good practice for architecture within and related to ServiceNow platform
  • 7+ years experience developing Solution Architectures for the ServiceNow Platform
  • Knowledge of networking concepts and design practices including; HTTP/S, TCP/IP, load balancers, firewalls, proxies
  • 5+ years’ solution design experience at an enterprise level
  • 5+ years implementing integration between ServiceNow and other platforms/apps
  • Knowledge of Integration HUB spokes and IDR
  • Knowledge of relevant capabilities (e.g. Scripting: JavaScript, Web Services, HTML, CSS, Jelly)
  • SME on best practice and strategic roadmap for the ServiceNow Platform
  • Ability to determine scope and estimate work effort of development activities.
  • Knowledge of Integration patterns in ServiceNow
  • Knowledge of Security concepts and design practices
  • Knowledge and experience designing High Availability and Disaster recovery
  • Knowledge of Data Management and Reporting techniques

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.