Senior Architect, Customer Experience & Communications


Waltham, MA, US, 02451-1120

Division:  IT CRM & Digital US
Job Type: 
Requisition Number:  32574
Job Category:  IT
Job Function:  Information Technology

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Come and join us to this incredible journey, we need you!

What you'll do

You will globally manage the requirements and scope of projects and program and support the development of the quality of solution options, including the following responsibilities:

  • Support the delivery of all solution architecture activities across a program of work.
  • Support the development of solution architectures, ensuring consistency with specified requirements agreed with both external and internal customers.
  • Ensure that solution architectures balance functional, service quality and systems management requirements.
  • Ensure that appropriate standards are adhered to.
  • Communicate the technical design of a significant program and the rationale driving that design within the architecture and wider community.
  • Take responsibility for the technical integrity of projects, ensuring that common technical elements are recognized and that work is not unnecessarily duplicated.
  • Assist in the development of service level agreements and any associated service guarantees.
  • Advise on appropriate quality standards and quality control processes. 

What you'll need


  • Relevant industry certification (e.g. CEng, CITP, TOGAF, IIBA, ISEB diploma) desirable but not essential
  • 3-5 years of software development and/or support experience at an enterprise level
  • Good stakeholder management and influencing skills at colleagues, partners / vendors & project sponsors.


More Information

You believe you are the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Apply directly or reach out to me at 

We encourage candidates to submit their applications as early as possible. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.



$107,000 - $135,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.