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    Driving National Grid’s digital transformation.



Driving National Grid’s digital transformation.

We are digital creators, continuous learners, and daring innovators

We leverage digital innovative ways to create products and catalyse the transformation of National Grid's business units into more agile and digitally native organisations in our shared purpose of bringing energy to life.

  • This is an exciting time for the energy sector

    As we decarbonise and decentralise our energy system, we are committed to playing a leading role in enabling the transition to clean, fair, and affordable energy. Digitalisation is a key enabler to unlock the benefits of the energy transition for all.
    Decarbonisation is fundamentally changing the generation mix. Digitalisation facilitates these green technologies through increasing the volume and quality of data sharing via virtual networks, improved analytics, and the development of digital capabilities across the sector. This will only become more important as the energy sector converges with transport, telecoms and other industries, in the drive to full whole system decarbonisation.

  • This is an exciting time for the energy sector

    As we decarbonise and decentralise our energy system, we are committed to playing a leading role in enabling the transition to clean, fair, and affordable energy. Digitalisation is a key enabler to unlock the benefits of the energy transition for all.
    Decarbonisation is fundamentally changing the generation mix. Digitalisation facilitates these green technologies through increasing the volume and quality of data sharing via virtual networks, improved analytics, and the development of digital capabilities across the sector. This will only become more important as the energy sector converges with transport, telecoms and other industries, in the drive to full whole system decarbonisation.

Join Digital and accelerate technology

Within the Digital acceleration, we're adopting digital technology and digital ways of working for a better future. Come join us and enable the innovation we need to reshape the energy system.
Apply now >

 

 

 

 

Join Digital and accelerate technology

Within the Digital acceleration, we're adopting digital technology and digital ways of working for a better future. Come join us and enable the innovation we need to reshape the energy system.
Apply now >

 

  • Our people

    We recognise that the true breakthroughs come when you have the right people working on the right projects. Whether your background is in coding, in product management, in strategy or even anywhere in between, our roles cover a broad range of disciplines in support of designing innovative systems and technologies that push the boundaries and business of energy forwards.

    Check out a few of our key digital roles, below;

  • Our people

    We recognise that the true breakthroughs come when you have the right people working on the right projects. Whether your background is in coding, in product management, in strategy or even anywhere in between, our roles cover a broad range of disciplines in support of designing innovative systems and technologies that push the boundaries and business of energy forwards.

    Check out a few of our key digital roles, below;

Strategists

Our digital strategists engage with executives, business leaders, and subject-matter experts to create and craft digital roadmaps that will guide National grid into a digitally-enabled future. leveraging troves of data from across the organisation and from external sources, our strategists also create the business cases and analytical frameworks from which our leaders can make the best-informed decisions on digital priorities and investments.

Product Managers

Our product managers orchestrate and optimise the holistic view of our digital products and services. From idea inception through product launch, our product managers intently organise the team as they work collaboratively to build MVPs, conduct product tests, and create real value for the National Grid businesses. These digital leaders in execution drive results by utilising agile philosophies and SCRUM methodologies to ensure rapid iterations in a cohesive and effective manner.

Experience Designers

Our experience designers utilise human-centric methods and tools to understand our users, their pain points, and their goals. Taking end-user inputs from ethnographic studies, real-time user feedback, and behavioural experiments, our designers take a holistic design approach to lead and inform our development teams in crafting the most intuitive and delightful digital experiences.

Engineers

Our engineers design and build the key components of our digital products and services. Working with the rest of the team, our engineers take the inputs and requirements from the strategists, designers, and product managers to create the actual digital solution that will be used by customers, National Grid employees, or other key stakeholders. These digital problem-solvers build upon a holistic technical knowledge-base across the technology landscape including but not limited to microservices architectures, modern front-end frameworks, DevOps, cloud-native applications, serverless computing, and lightweight container deployments.

Our work

The Digital team is proud of the role we are playing in transforming the energy sector and delivering benefits to society - whether that is our product that helps renewable generators connect to the electricity grid, our digital portal that assists our commercial customers to better understand their energy usage and better manage their bills, or our mobile solution that enables our field workers to make better decisions, improve their work rate, and deliver more for our National Grid customers. Learn more about some of the amazing things we're doing.

 

 

 

Our work

The Digital team is proud of the role we are playing in transforming the energy sector and delivering benefits to society - whether that is our product that helps renewable generators connect to the electricity grid, our digital portal that assists our commercial customers to better understand their energy usage and better manage their bills, or our mobile solution that enables our field workers to make better decisions, improve their work rate, and deliver more for our National Grid customers. Learn more about some of the amazing things we're doing.

 

ConnectNow

ConnectNow is our new innovative online application and project management system, streamlining the process of connecting to the grid for customers transitioning to clean energy.

The portal provides transparency across the connection process, allowing customers to view milestones along the way. Customers can check their application progress or a breakdown of their finances in real-time.

ConnectNow helps customers research and choose the best place to connect with detailed guidance to help answer new and existing customers’ key questions.

For the first time ever in the transmission industry, customers can apply online, see all their projects in one place and much more.

ConnectNow

ConnectNow is our new innovative online application and project management system, streamlining the process of connecting to the grid for customers transitioning to clean energy.

The portal provides transparency across the connection process, allowing customers to view milestones along the way. Customers can check their application progress or a breakdown of their finances in real-time.

ConnectNow helps customers research and choose the best place to connect with detailed guidance to help answer new and existing customers’ key questions.

For the first time ever in the transmission industry, customers can apply online, see all their projects in one place and much more.

On my way

The electric field force relies on a series of manual, paper-based processes involving non-integrated systems to complete work.  To maximize field force utilization and increase data integrity, the electricity business needed a modern solution that offered flexibility across jurisdictions while implementing best practices across the company. 

On My Way is a digital product that transforms the manual process into a digital application for electric field workers to effectively pick up and complete jobs in real-time from their devices.  On My Way seeks to provide a seamless experience for the end-user and produce immediate benefit through its end-to-end integrated system, providing a convenient platform to further scale for the electricity business. 

FutureNow

Optimizing portfolio for the electric business (distribution and transmission) uses a manual process that involves multiple non-integrated systems. To maximize customer benefits and shareholder value in an ever-changing regulatory climate, more sophisticated portfolio planning is necessary.

FutureNow is a digital product that will allow us to create and manage an integrated TOTEX (capital and maintenance costs combined into one total value) portfolio of work efficiently while we maximize strategic benefits to the dollar. FutureNow will facilitate more accurate and granular project planning and resource balancing. With FutureNow, we will optimise work plans via fact-based data-driven risk modelling.

VMO

Tree related issues have been the most common cause of distribution power outages. Historically, National Grid has executed a time-cycle based tree pruning program where each feeder is pruned on an approximate five-year cycle. Over time, technologies like satellite imagery, advanced analytics have emerged that allows utilities to identify feeders or sections of feeders that provide the greatest pruning value.

VMO is a digital product that aims to provide the capability to plan tree pruning activities based on vegetation conditions, using advanced analytics and other available technologies, instead of pruning on fixed time cycles. VMO also seeks opportunities to drive value in the hazard tree program management, in terms of both planning and execution.

My Business Account (MBA)

Large commercial and industrial (C&I) customers make up 2% of total accounts served by National Grid but consume 50% of total usage. While there are many digital initiatives going on that will improve their experience, none are focused on addressing their specific pain points around multi-site management, confusing bills, lack of customization, poor data analytics and lack of effective support.

As a result, we’re developing a new digital platform called My Business Account. MBA will deliver a seamless customer experience, addressing the frictions our large commercial and industrial customers face throughout the billing and payment journey. With My Business Account, we aim to increase C&I customer satisfaction, drive digital adoption, and reduce costs for the business.

Our approach

Digital provides an opportunity for the energy sector to bring about cost savings for consumers, improve customer experience, enable greater whole system coordination and transparency while accelerating the development and deployment of innovative technologies.

 

 

 

 

Our approach

Digital provides an opportunity for the energy sector to bring about cost savings for consumers, improve customer experience, enable greater whole system coordination and transparency while accelerating the development and deployment of innovative technologies.