Stakeholder Insights Officer

We’re looking for a passionate Stakeholder Insights Officer to join our External Affairs and Stakeholder Engagement team! The Stakeholder Insights Officer will be responsible for gathering, analysing, and reporting on stakeholder feedback and engagement data to ensure data-driven decision-making supports the successful delivery ED3 and other key projects and initiatives.

The External Affairs and Stakeholder Engagement team is accountable for all the company’s engagement activities, ensuring stakeholders, customer groups, and other interested parties are informed and engaged in National Grid’s business activities. The team are accountable for ensuring a robust engagement strategy that satisfies the regulator’s requirements for ongoing stakeholder engagement and will take the lead on the design and delivery of the company’s ED3 customer and stakeholder engagement programme – the largest ever engagement exercise the company will have ever undertaken that will be critical to securing a multi £bn investment plan for the future.

This role is based out of our Castle Donington, Bristol or Warwick office, and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What You'll Do

• Support the delivery of an industry leading stakeholder engagement campaign for the company’s ED3 price review, making sure customers and stakeholder insights are gathered and used to support a robust business plan that secures support from the regulator.
• Collect, analyse, and interpret stakeholder feedback and engagement data from various sources in the NGED business area, including surveys, public consultations, and meetings.
• Provide regular reports and insights to the Stakeholder Engagement Manager and wider Corporate Affairs Leadership team, highlighting key trends, risks, and opportunities.
• Design and implement stakeholder surveys and feedback mechanisms to gather qualitative and quantitative data.
• Create dashboards, visual reports, and presentations to effectively communicate insights to internal stakeholders.
• Support the planning and execution of stakeholder engagement activities by providing data-driven recommendations.
• Support the wider External Affairs and Stakeholder Engagement team to engage with regional and national stakeholder groups to raise awareness of NGED’s strategic priorities and capture insights and input to support the business in the delivery of its business plan objectives and future planning.
• Monitor and evaluate stakeholder satisfaction and engagement levels, aspiring to develop industry leading engagement standards.
• Keep abreast of stakeholder developments across the region and monitor how other DNOs and industry partners are engaging with stakeholders, benchmarking and adapting NGED’s approach to ensure our leading position is maintained.
• Work in close partnership with the Public Affairs team to support and deliver direct engagement with political and local authority stakeholders, combining efforts where appropriate but always ensuring alignment and consistency of message.
• Support the planning and execution of stakeholder meetings, site visits, public consultations, community forums and any other NGED engagement related function as the wider team may require.
• Contribute to the development of materials for emerging issues and ensure consistent, timely communication with stakeholders.

What You'll Have

• A Degree/Postgraduate Degree level is preferred.
• Experience in data analysis, stakeholder insights, or research, preferably within the energy, utilities, or infrastructure sectors.
• Ability to synthesize large volumes of information and identify key trends and insights.
• Proficiency in data visualization tools (e.g., Power BI) and Microsoft Office Suite.
• Knowledge of stakeholder engagement principles and best practices.
• Experience in designing and conducting surveys, focus groups, and other data collection methods.
• Strong written and verbal communication skills, with the ability to present data and insights clearly to diverse audiences.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Self-starter with the ability to work independently and manage competing priorities.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one

What You'll Get

Up to £50,000 dependent on experience.

Plus:

• Annual Bonus (based on personal and company performance) and annual salary review.
• Competitive contributory pension scheme (we double-match your contribution to a max company contribution of 12%.
•  26 days holiday (plus the opportunity to buy more each year)
•  Life Insurance at 10 x your basic salary.
•  Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to apps which support health, fitness and wellbeing.
• Career development, ongoing training and support, career progression and plenty of opportunity to progress!

Further Information

This is a hybrid working role from our Castle Donington, Bristol or Warwick office with circa 2 days in the office. The closing date for this vacancy is Midnight 9 May 25, with interviews due to take place w/c 19 May 25 onwards. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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