Operations Lead Specialist Engineer - Hybrid
Devon, GB, PL4 0SD
About us
National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.
In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Job Purpose
An Operations Lead Specialist Engineer is an Information Resources (IR) professional that works both independently and as part of a team to provide technical assistance, solve customer service queries and troubleshoot hardware and software issues. They will also streamline and manage technical programs and products relating to the services provided by Distributed Computing. An Operations Lead Specialist Engineer will work closely with the Technical Architect to create and implement solutions to improve the efficiency and productivity of National Grid.
Key Accountabilities
• Work closely with both the Service Desk, the Field Team and customers to resolve escalated, complex and difficult technical issues.
• Perform on-site hardware and software root cause fixes across multiple sites.
• Propose, discuss and evaluate potential solutions with the Technical Architect and implement agreed modifications or workarounds as directed.
• Manage large scale projects that have a wide and varied impact on customers and staff.
• Work closely with other IR departments and Business departments to ensure products and applications utilised are fit for purpose.
• Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
• Design training materials and train customers and staff, advising best practices for using technical products and applications.
• Represent the Company and IR within specialist groups.
• Supervise contractors working for the Company on behalf of IR.
• Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.
Experience, Knowledge and Skills
• Experience of working with and resolving difficult technical problems.
• Experience of managing projects.
• Experience of technologies used to support endpoints within an enterprise environment.
• Experience of working in a professional office environment.
• Experience of working in a customer facing role.
• Endpoint Management: SCCM, Intune, Autopilot, MDT, etc.
• Operating System: Extensive knowledge of Windows 7, Windows 10 and Windows 11.
• Virtualisation Technology: VMware and Hyper-V.
• Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
• Programming: PowerShell, Batch, VBScript etc.
• Excellent problem solving skills.
• Excellent research skills.
• Excellent interpersonal and communication skills.
• Highly organised.
• Ability to work well independently and as a team.
• Ability to work to strict deadlines.
• Ability to work under pressure.
What you'll get
A competitive salary circa £60k – dependent on capability
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
The closing date for this vacancy is 22/05/2024. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
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More Information
At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.