Stakeholder Engagement Officer

We’re looking for a passionate Stakeholder Engagement Officer to join our External Affairs and Stakeholder Engagement team! The Stakeholder Engagement Officer will play a key role in supporting with development and execution of stakeholder engagement strategies for ED3 and across NGED. The External Affairs and Stakeholder Engagement team is accountable for all the company’s engagement activities, ensuring stakeholders, customer groups, and other interested parties are informed and engaged in National Grid’s business activities. The team are accountable for ensuring a robust engagement strategy that satisfies the regulator’s requirements for ongoing stakeholder engagement and will take the lead on the design and delivery of the company’s ED3 customer and stakeholder engagement programme – the largest ever engagement exercise the company will have ever undertaken that will be critical to securing a multi £bn investment plan for the future.

This role is based out of our Strand office, and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What You'll Do

• Support the delivery of an industry leading stakeholder engagement campaign for the company’s ED3 price review, making sure customers and stakeholder insights are gathered and used to support a robust business plan that secures support from the regulator.
• Proactively engage with regional and national stakeholder groups to raise awareness of NGED’s strategic priorities and capture insights and input to support the business in the delivery of its business plan objectives and future planning.
• Support the delivery of comprehensive stakeholder engagement strategies that provide insight and support NGED to build a long-term view of how and where to engage and invest.
• Responsible for maintaining a register of the engagement undertaken recording this in the National Grid Stakeholder Management System and maintain an up-to-date repository of relevant stakeholders.
• Promote and ensure best practice between regional stakeholder groups and provide guidance for improvements as required.
• Triage external requests for data and meetings, organising meetings with the relevant people within NGED
• Engage with internal stakeholders to develop an understanding of NGED activities and interests to support external stakeholder engagement.
• Monitor and evaluate stakeholder satisfaction and engagement levels, aspiring to develop industry leading engagement standards.
• Ensure accurate reporting of stakeholder engagement activities to Ofgem and other bodies, ensuring NGED is seen as a leader and that incentives for stakeholder engagement are achieved to their maximum.
• Keep abreast of stakeholder developments across the NGED region and monitor how other DNOs and industry partners are engaging with stakeholders, benchmarking and adapting NGED’s approach to ensure our leading position is maintained.
•  Work in close partnership with the Public Affairs team to coordinate engagement with political and local authority stakeholders, combining efforts where appropriate but always ensuring alignment and consistency of message.
• Contribute to the development of materials for emerging issues and ensure consistent, timely communication with stakeholders.

What You'll Have

• A Degree/Postgraduate Degree level is preferred
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with diverse stakeholder groups across the NGED area.
• Experience in stakeholder engagement, external affairs, or community relations.
• Ability to produce high-quality content under tight deadlines.
• Creative and adaptable, with the ability to tailor messaging to different audiences.
• Self-starter with the ability to work independently and manage competing priorities.
• Attention to detail and a proactive approach to problem-solving.
• Ability to translate complex information into accessible content for external stakeholders.
• Strong writing and editing skills, with the ability to create clear, engaging, and informative content for external audiences.
• Experience in supporting stakeholder events and public consultations.
• Ability to manage multiple projects simultaneously and prioritise competing demands.
• Comfortable travelling across the whole NGED region and beyond, as well as working outside of typically business hours, as business needs require.
• Support and cover activities across all NGED licence areas or supporting the wider Corporate Affairs team, as necessary, when business needs require.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get

Up to £56,000 dependent on experience.

Plus:

• Annual Bonus (based on personal and company performance) and annual salary review.
• Competitive contributory pension scheme (we double-match your contribution to a max company contribution of 12%.
• 26 days holiday (plus the opportunity to buy more each year)
• Life Insurance at 10 x your basic salary.
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to apps which support health, fitness and wellbeing.
• Career development, ongoing training and support, career progression and plenty of opportunity to progress!

Further Information

This is a hybrid working role from our Strand or Warwick office with circa 2 days in the office. The closing date for this vacancy is Midnight 9 May 25, with interviews due to take place w/c 19 May 25 onwards. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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