Learning Quality Specialist - Hybrid

Job Purpose

The UK Learning Quality Specialist is required to produce, develop, implement, and maintain quality assurance processes for Global Technical Training, ensuring our training curricula and learning products are fully compliant to internal quality standards and drive continuous improvement. You will assist in delivering National Grids strategic priorities, ensuring Global Technical Training learning items is a high-quality learner experience for the employees to help fuel National Grid’s future ambitions.

About us

National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow. In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. 
 

Key Accountabilities

• Ensure that course development follows the QMS process, and the course review process is consistent and followed for all required products.
• Conduct checks and carry out processes in the final stages of learning item development to ensure consistent, fit for purpose, quality learning items.
• Maintain the folder structure and storage of all products ensuring versions of products are monitored and controlled and can be evidenced by version control.
• Ensure content platforms are managed correctly to provide secure and effective libraries of learning content.
• Produce and maintain high quality QMS documentation and administer documentation updates.
• Carry out audits and process reviews to ensure quality and further improve processes/documents.
• Consult with the Managed Service Provider as required for the assigned area and to ensure their adherence to QMS standards.
• Promote our Instructor Excellence program.  Conduct/support “Train the Trainer” sessions and other training delivery as required to ensure instructors are trained appropriately to deliver training consistently and effectively.  Providing guidance to assist new internal instructors’ and other GTT team members development for the assigned area.
• Interface with GTT teams to maintain MyHub data accuracy including, but not limited to, archiving activities and escalation of issues identified.
• Improving training content and training delivery by assisting the GTT teams in observation and evaluation activities.
• Control highest levels of data accuracy on the LMS for the learning items and conduct system updates within assigned area to ensure data quality for all end users.
• Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.

Knowledge & Experience Requirements:

• Advanced level of education.
• Knowledge and/or experience of Quality Management Systems.
• Professional experience in a learning and development environment.
• Proven leadership experience.
• Familiarity with Learning Management Systems such as SAP Success Factors.
   

Capability Requirments

• Able to develop strong working relationships.
• Skilled in computer applications including Office 365.
• Effective written and verbal communication skills.
• Ability to successfully prioritise and handle multiple complex tasks and projects.

What you'll get

A competitive salary circa £45,000 – dependent on capability
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

The closing date for this vacancy is 10/05/2024. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
 

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