Infrastructure Tooling Analyst - CNI


Warwick, GB, CV34 6DA

Division:  CNI Infrastructure US
Job Type: 
Requisition Number:  32416
Job Category: 
Job Function:  Information Technology

About us

National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.

The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.

Job Purpose

This role is part of the CNI (Critical National Infrastructure) team providing the Infrastructure to National Grid which supports the Electricity Network across the UK.  The primary purpose of this role is to support and develop and maintain the software tools used for discovery, monitoring, and management of the CNI estate.

Key Accountabilities

You will be providing 24x7 system management / administration of TrueSight monitoring and CMDB / discover, (ADDM), applications in high availability mission critical environments.  You will also be supporting the 24 /7 monitoring team ensuring the applications are available and accurate.

This exciting position will also see you using change, problem, incident and release management toolset, liaising with 3rd party service centres and engineers as required as well as providing technical analysis. 



Experience Required

Essential skills and experience at a demonstrably high level in the following:
•    System administration of both Wintel and Linux server and windows desktop
•    Application management, administration and configuration
•    Network principles
•    Experience of working in virtual and physical environments.
•    Experience working as part of an IT support team manging service desk tickets and changes
•    Experience in ITIL environment
•    Strong skills in verbal and written communication


Desired Experience
•    Experience with the BMC suite of applications. Such as TrueSight monitoring, CMDB and Discovery, (ADDM), applications used with the CNI environment.
•    Experience of working a 2nd line Out of Hours support rota, site attendance may be required



Higher education qualifications preferably in IT but not essential. IT related qualifications preferably within the Microsoft space. Full Drivers licence

Main Interfaces

CNI Apps Support & CNI System Administrators, System Health/Monitoring Teams, NG CNI Management Team, NG CNI DBA, NG IS Service Managers, NG IS Project Managers, NG IS Integration Test and Release Team, NG IS Partners


What You'll Get

A competitive salary between £43,500 – £59,350 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.