CRM Support Assistant

About us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a CRM Support Assistant to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a CRM Support Assistant for our Customer and Network Development (CND) department based in Warwick on a 12-month fixed term contract.

About the role

The Salesforce CRM platform allows our employees to manage and improve relationships with our customers in a single unified platform, whilst also underpinning ConnectNow applications by providing a rich source of customer data. The CRM Support Assistant role supports continued improvements across the Salesforce CRM to provide further operational efficiencies and supports an overall improved connection journey for our customers.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

What you'll do

The role will be responsible for a variety of tasks that will change from time to time. At times it will operate under direction and at other times expected to operate autonomously. Typical tasks will include:

• Work closely with the CRM Agile team to ensure queries are captured and resolved. 
• Understand the current CRM solutions across CND, providing first-line support to users where able (ET CRM, ECS CRM, ECS Capital CRM, ET Surveys).
• Work closely with the project team to understand upcoming developments, produce release material and support deployment meetings.
• Support data-related activities across the CRM platform.
• Lead on license management process within CND.
• Support business champions. 
• Support in creating training material via Salesforce Knowledge for CND.

What you'll need

• Experience working closely with key stakeholders on issue resolution.
• Experience taking an active role in stakeholder management.
• Experience action planning and process improvement.
• Understanding of Agile ways of working and delivery.
• Strong skills in team working, capability to share knowledge and learn from others easily.

The role will interface with the following systems:

• Salesforce CRM
• Atlassian Jira & Confluence
• MS Teams

What you'll get

• Salary of £42,781.00
• Excellent work/life balance and company culture
• 26 days annual leave plus 8 statutory days
• The option to buy additional or sell holiday
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to apps which support health, fitness and wellbeing

More Information

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/ 

The closing date for this vacancy is 23/06/25

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