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Delivery Co-ordinator


Warwick, WAR, GB, CV34 6DA

Division:  Customer Services
Job Type: 
Requisition Number:  8189
Job Category:  Electricity Transmission
Job Function:  Sales and Commercial
About the role

The role exists to provide front line excellent service to our customers, co-ordinating the delivery of contracted customer work.  

Key Accountabilities:
•    Receive, acknowledge and action customer enquiries in accordance with agreed priorities in a timely and professional manner whilst accurately maintaining relevant system data.  
•    Leverage relationships to identify new opportunities from existing customer portfolio. 
•    For our unlicensed activities, translate customer requirements into a detailed deliverable service specification, querying and challenging service providers (as required).  Prepare a full cost estimation on which to develop a commercial offer consistent with current commercial pricing policy and offer to the customer in a prompt manner. 
•    Attend and lead customer meetings to review work progress and gather customer feedback to create action plans for improvements.
•    Liaise with customers and planning functions to agree all work dates as well as identifying and pursuing alternative dates and work scopes as required, to accommodate customer work where conflicts arise. 
•    Ensure work is carried out to customer expectations, managing multiple stakeholders to ensure effective delivery to time, cost, risk management and quality. 
•    Work with the service providers to validate costs and generate accurate invoices in an acceptable timeframe to customers
•    Assimilate customer performance information, ensuring that the customer feedback is shared to the appropriate internal stakeholders.
•    Continous review of current processes to create efficiencies and improve employee and customer experience.

About You

Essential (at appointment): Good standard of education, demonstrated by GCSE or equivalent qualifications in key subjects including English & Maths (Grades A-C)
Essential: Full driving licence

Technical / Specialist Skills and Experience 

•    Proven computer literacy with the ability to use work processing, spreadsheet packages to at least intermediate standard is essential (Word, Excel, PowerPoint)
•    Experience of dealing directly with customers
•    Strong customer and stakeholder management skills
•    Experience working in a transactional environment, delivering outputs to tight timescales whilst maintaining accuracy
•    Knowledge of UK electricity transmission business preferable
•    Significant experience working independently and taking the initiative
•    Thrives in a busy working environment with numberous activities running in parallel
•    Good project administration skills

What you'll get

A competitive salary between £27,000 – £30,000 – dependent on capability
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.

Our values and principles
At National Grid, through listening to what our customers need, every day we do the right thing and find a better way.
As a National Grid employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience. We offer inclusion and diversity training for everyone here at National Grid, with a view to building an
inclusive working environment and developing all our employees. Training opportunities range from
unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.

Closing Date

Closing date16th October 2019 however we may need to close this down earlier, so we recommend you apply early
The closing date for this vacancy may change, therefore, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.