Delivery Coordinator

About us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Delivery Coordinator to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Delivery Coordinator on a 12-month fixed term contract for our Customer and Network Development Team based in Warwick.

About the role

The Delivery Coordinator role provides excellent front line service to our customers, co-ordinating the delivery of contracted customer work by working closely with our Customer Account Managers.

Join us now and find your superpower!

What you'll do

• Receive, acknowledge and action customer enquiries in accordance with agreed priorities in a timely and professional manner whilst accurately maintaining relevant system data.
• Leverage relationships to identify new opportunities from existing customer portfolio.
• Query and challenge service providers (as required).
• Attend customer meetings to review work progress and gather customer feedback to create action plans for improvements.
• Liaise with customers and planning functions to agree all work dates as well as identifying and pursuing alternative dates and work scopes as required, to accommodate customer work where conflicts arise.
• Ensure work is carried out to customer expectations, managing multiple stakeholders to ensure effective delivery to time, cost, risk management and quality.
• Work with the service providers to validate costs and generate accurate invoices in an acceptable timeframe to customers
• Assimilate customer performance information, ensuring that the customer feedback is shared to the appropriate internal stakeholders.

What you'll need

• Proven computer literacy with the ability to use word processing and spreadsheet packages to at least intermediate standard is essential (Word, Excel, PowerPoint)
• Experience of dealing with Customers or working in a Customer service environment
• Experience of working with a Customer Relationship Management (CRM) tool
• Experience of working in a transactional environment, delivering outputs to tight timescales whilst maintaining accuracy
• Significant experience working independently and taking the initiative
• Thrives in a busy working environment with numerous activities running in parallel

What you'll get

Competitive annual salary of £34,871, annual performance bonus, hybrid working model, generous pension scheme – we will double-match your contribution to a maximum company contribution of 12% - plus:

• 26 days annual leave with 8 statutory, plus the option to buy additional or sell holiday days 
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to a numerous apps which support health, fitness and wellbeing

More information

National Grid Electricity Transmission (NGET) own the electricity transmission network in England and Wales. Every time you plug in your phone or flick a light switch, we’ve played a part. Not only are we responsible for delivering energy to millions of homes and businesses, we are also driving the move to cleaner energy, and the Government’s target of net zero emissions by 2050.

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing, and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/

The closing date for applications is 02/05/25

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