OTSN Network Management Centre Analyst

About the role

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it is essential that it is continually evolving, advancing, and improving.  

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.  

As an Operational Technology (OT) Services Network Management Centre (NMC) Analyst, you’ll play a key role, working alongside other Analysts and Network engineers to triage operational, project and security issues to support, configure and deploy solutions, ensuring that operational and security integrity is always maintained.  

Helping to shape, develop and enhance the stability of the NMC infrastructure and services, you’ll focus on tasks such as routine upgrades and managing BAU incidents. You’ll be required to monitor dashboards and identify potential service affecting issues via the Network Management Systems and assist with creating reports on the status of the network and driving continuous service improvements.

You’ll monitor and support the performance and availability of the OT Network Infrastructure, utilising network management tools to detect and respond to network incidents and vulnerabilities, making sure new processes and procedures are created working towards industry best practice and frameworks.

You’ll follow and manage incidents and change requests in accordance to Service Level Agreements and carry out escalations when required.

You will work closely with Field Engineers, Risk Management Analysts, and Cyber Security teams to provide collaborative working and deliver best in class service for our customers.

You will be based at our offices in Warwick up to 5 days per week but there maybe an opportunity for hybrid/home working on occasions.
 

What you'll need

With a Level 4 (eg. HNC) or higher-level qualification or equivalent experience in cyber security, networking or an engineering related discipline, you’ll have experience of working in a network or security operations centre, ideally with a background in engineering or cyber security.

You’ll have experience of working in a technical environment within a large corporation managing network assets and devices, and you’ll have a methodical and positive approach to problem-solving with excellent organisation and planning skills.

Experience of service recovery, particularly in stressful and pressured environments, as well as experience of managing incidents and routine maintenance activity is key, as are good communication and interpersonal skills.

You’ll have experience with network management tools, coupled with an awareness of cyber security principles.  In addition, you’ll be an excellent team player who can prioritise workload independently.

Experience with following process and procedures, identifying opportunities for service improvements and assisting with new process creation are also key.

What's in it for you?

A competitive salary of £51,900 – £56,000 per annum

• Annual Performance Based Bonus
• 37 hour working week. Flexible 
• 26 days annual leave, plus eight statutory days 
• The option to buy additional or sell holiday days 
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it is relevant to your role
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to a numerous apps which support health, fitness and wellbeing.

More Information

This role closes at midnight on 27th January 2025 however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Don’t meet every single requirement? At National Grid, we are committed to building a diverse, inclusive and authentic workplace for everyone. So if you are excited about this role but your experience or qualifications do not match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.  

 
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