People Services Team Leader

The Role

People Services Team Leader – National Grid (UK)

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a People Services Team Leader, and find your superpower.

National Grid is hiring a People Services Team Leader on a 6 month FTC to join our Onboarding team in Warwick. The role is hybrid with the mandatory team day in the office on a Wednesday.

As a People Services Team Leader you will play a key role in ensuring the smooth operation of the Onboarding team. Leading a team of ten Onboarding Specialists, you will be responsible for overseeing case management and continuously improving service delivery. If you thrive in a fast paced environment, have team leader experience and are passionate about people management, we would love to hear from you!

What you'll need

• Strong team leadership and management skills, with experience of leading Shared Services teams
• A strong focus on service delivery to drive operational efficiency
• Proven experience of managing KPI’s and SLA’s ideally in a Shared Services environment
• Expertise in performance management and coaching team members
• Proficiency in using HR systems and case management tools, ideally Success Factors and ServiceNow
• Excellent stakeholder communication skills to engage with different levels of the business
• Strong problem-solving and decision-making abilities in a fast-paced environment.

What you'll get

Competitive annual salary of £45,000- £50,000 per annum plus annual performance bonus, hybrid working model, generous pension scheme – we will double-match your contribution to a maximum company contribution of 12% - plus:

• 26 days annual leave with 8 statutory, plus the option to buy additional or sell holiday days
•  Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to a numerous apps which support health, fitness and wellbeing

What you'll do

• Lead and manage a team to deliver high quality HR services efficiently
• Oversee employee case management using ServiceNow to track and resolve queries effectively
• Drive performance management initiatives to support employee development and engagement
• Ensure compliance with HR policies, procedures and UK employment laws
• Identify opportunities for process improvement to enhance HR service delivery
• Drive performance management initiatives to support employee development and engagement
• Support the People Services Manager with the management of queries and escalations
• Managing HR data and systems to ensure accuracy and efficiency in reporting and analysis
• Support, coach and mentor team members to foster a positive and high performing work environment

Further Information

The closing date for applications is 24/03/25

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