Process Improvement Analyst

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a Process Improvement Analyst and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.

Are you passionate about driving transformation and improving business processes? Our Global Capabilities team is at the forefront of transformational initiatives across Enterprise Business Services (EBS), focusing on Strategy, Service Excellence, and Process Improvement. We are looking for a driven Process Improvement Analyst to help us document and enhance our core processes in line with global standards. This role allows you to use your facilitation and process improvement expertise to drive meaningful change as well as enhance efficiency across our organisation. Join us today and be part of a team that values innovation, collaboration, and continuous improvement.

This role will be based out of our Warwick office, and you can enjoy our hybrid working from office and home. 

What You'll Do:

• Facilitate process improvement events using proven methodologies (e.g., ESOAR, Lean Six Sigma, Kaizen).
• Conduct in-depth analysis of existing business processes, workflows, and systems to identify inefficiencies and areas for improvement.
• Assist service lines in prioritising improvement initiatives and developing business cases for Continuous Improvement (CI) activities.
• Evaluate key performance indicators (KPIs) and collect data to measure process effectiveness.
• Collaborate with EBS Service lines to ensure processes are documented according to EBS standards.
• Coordinate the review cycle for process documentation and support assurance activities to provide an accurate view of process health to senior leadership.
• Maintain EBS repositories for process documentation.
• Deliver training and coaching to develop and embed CI capabilities across EBS, while promoting best practices in lean/process improvement tools and methodologies.
• Deliver training on process standards and promote best practices in process documentation.

What You’ll Have:

• Strong experience in facilitating process improvement events / workshops. 
• Proven track record in using process improvement methodologies (e.g., ESOAR, Lean Six Sigma) to achieve significant improvements. 
• Strong problem-solving abilities and a proactive mindset for identifying and implementing effective solutions.
• Experience with business process mapping tools (IBM Blueworks and/or SAP Signavio - desirable).
• Familiarity with core EBS processes (e.g., R2R, S2P, J2L) and transformation levers (e.g., process re-design, automation).
• Excellent analytical skills with the ability to interpret complex data sets.
• Change management expertise, with experience in driving process change and promoting organisational adoption.
• Strong project management skills, capable of managing multiple projects simultaneously.
• A proactive self-starter, comfortable navigating ambiguity and engaging with others.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get:

A competitive salary of up to £55,000– dependent on capability.

 
As well as your base salary you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

 
You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About Us:

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority. National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

More Information:

This role closes on 24 July 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. 
 
At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

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