Purchase to Pay - Product Owner ServiceNow

About us

National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.

The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. 

Job Purpose

Enterprise Business Services (EBS) is National Grid’s shared service organisation that operates core end-to-end processes on behalf of the global functions and operates Engineering Services on behalf of the business units.

We have a great opportunity for a Product Owner to support our Operational Finance team in continuously improving the Purchase to Pay service to meet the functional needs and ensuring a good colleague experience across EBS services.  

The Product Owner will play a key role in consulting, advising, prioritising, owning the product backlog to ensure a quality and timely delivery in the Procurement Service Management (Sourcing and Procurement Operations) module of ServiceNow. 

The Product Owner will collaborate with other ServiceNow product owners (HR, IT etc.), members of our Enterprise Employee Experience Design Authority and service managers across EBS to deliver an enhanced colleague experience. 

Key Accountabilities

• Be the system expert within the P2P teams providing “day to day” advise to the relevant users on best use of system functionality currently designed
• Ensure all P2P knowledge articles have clear owners and are being updated with stories / additional context where needed. Work with Enterprise Employee Experience Design Authority (EEEDA) to ensure knowledge articles remain in line with central guidance
• Support users, technical teams and suppliers in interpreting and solutioning fixes for incidents when required, including following through necessary governance checks (e.g. consulting with ServiceNow Platform, Tech Teams or EEEDA if/when required)
• Action ‘administrative’ continuous improvements and changes (e.g. skills updates, response templates, document generation templates, catalogue form changes, small updates to services) within the Service Now module
• Submit standard enhancements via established Business As Usual process using tickets and collaborating with ServiceNow Platform teams to ensure enhancement are completed on time and to quality standards (inlc EEEDA principles)
• Complete relevant testing in relation to changes and enhancements, as well as supporting any end users involved in such testing.
• Complete reporting in respect of day to day performance and identify areas for potential further investigation or additional ServiceNow training where key SLAs not being met

Activities in respect of P2P system enhancements:

• Engage regularly with P2P operational teams across EBS to stay on pulse with evolving business requirements and ways of working, to support continuous improvements using ServiceNow platform functionality 
• Convert business needs, ways of working and requirements into ServiceNow functionality and solutions (may include completing catalog forms, writing stories, acceptance criteria etc.) 
• Be confident to challenge the status quo ways of working in light of better solutions, as well as pushing back on change requests that go against the spirit of ‘maintaining a clean and standard platform’, supporting colleagues to find better ways of achieving business requirements through the module and platform 
• Work closely with technical teams, architects and suppliers to ensure business requirements are interpreted correctly 
• Play a key role in Service Now future updates including ensuring all updates are appropriately tested and impact communicated to the impacted individuals. 
• Be comfortable engaging and presenting to senior stakeholders in EBS, Procurement and IT, including translating and summarising module/platform functionality into high level updates and demonstrations when required 
• Liaise with Enterprise Process Owners, Technology Teams and broader Unified Service Desk to align on when P2P changes need to be taken to EEEDA Authority (PDA) and prepare packs

Broader activities 

• Act as the interface from P2P into the broader Unified Service Desk team and act as a champion for EEEDA design principles across the P2P teams 
• Stay informed of broader Service Now platform development and enhancements 
• Be an advocate and champion for Service Now functionality, promoting new features and opportunities internally in a proactive way (e.g. via discussion with Global Process Owners, submitting new ideas to EEEDA for endorsement when appropriate) 
• Build strong relationships with ServiceNow Platform acting as the conduit between Platform Team (on enterprise side) and the business 
• Help win hearts and minds, supporting Change Teams on digital and cultural transformation programmes in EBS

About You

• In depth knowledge of ServiceNow Sourcing and Procurement Operations (SPO) module
• Product Lifecycle Management experience
• Stakeholder Relationship Management experience
• Knowledge and experience of typical IT processes and procedures 
• Understanding of integrations and interfaces, notably in relation to ServiceNow
• ServiceNow Admin role training (or willingness to complete)
• Bachelor's degree in Business Management or IT / Digital or a related field

What You'll Get

A competitive salary between £61,000 - £74,000 per annum – dependent on capability

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

• This role is offered on a Full-Time, Permanent basis 
• We are also offering hybrid /flexible working where travel to the office will be as per business need. Base location for this role will be National Grid House, Warwick.

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Diversity, Equity and Inclusion

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.