Business Change Lead - ESO


Wokingham, GB, RG41 5BN

Division:  Balancing Programme
Job Type: 
Requisition Number:  52375
Department:  ESO
Job Function:  Business Change and Project Management

About the role


This is the time for action – we need to move at pace and reform our energy system – to deliver energy security, to tackle climate change and to protect our people.

Are you passionate about change and making a real difference in society?


Join our community at National Grid Electricity System Operator (ESO) as a Business Change Lead!


In this role, you will play a key part in delivering and embedding sustainable change as one of our strategic priorities.

Our exciting journey to transform the way we implement change requires a talented individual with a passion for change and stakeholder relations.


As a Business Change Lead, you will act as a bridge between projects and stakeholders to ensure engagement and readiness for system rollout.


This role is based at our Warwick or Wokingham office which has free onsite parking, and we continue to offer hybrid working from office and home.


We are open to full time and part time applicants, as well as flexible working arrangements.


Apply now for the opportunity to make a real impact and be a part of our ESO community of specialists.


About you


This is a great role for an experienced change professional – someone who is passionate about coaching and mentoring, as well as building great working relationships. You’re likely to have:


  • A proven track record of delivering successful business change projects and programs.
  • Experience in building relationships with a wide range of stakeholders at all levels.
  • A detailed understanding of Business Change Management principles, including effective communications, business engagement, and stakeholder management.
  • Experience with Agile/SAFe methodology for delivering solutions.
  • Change Management Qualifications are desirable but not essential.
  • Experience working in a 24/7 operational environment and methods of engaging with 24/7 teams would be a huge plus.

What you'll do


From day one you will be involved in Change Management on high complexity projects and programmes across National Control ESO.


  • Working across the breadth of our diverse teams to develop the change management approach and future framework for delivery of change.
  • Working within National Control (the heart of our operations) supporting the 24/7 operational shift teams to develop the change management approach and future framework for delivery of change.
  • Engaging project leads, stakeholders, sponsors and SMEs with an agreed change approach to support successful delivery.
  • Develop communication and stakeholder plans, training needs analysis and change impact assessments and readiness.
  • Helping teams and individuals prepare their teams for change and provide coaching and support to line managers, senior stakeholders and impacted teams on their role in leading and embedding change.


What you'll get


A competitive salary of circa £50,000 -60,000 – dependent on capability.


As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.


About us


Becoming the National Energy System Operator


In 2021, government and Ofgem jointly consulted on proposals for an expert, impartial National Energy System Operator (NESO) with responsibilities across both the electricity and gas systems, to drive progress towards net zero while maintaining energy security and minimising costs for consumers. In October 2023, the Energy Act 2023 was passed, legislating for this future System Operator to be created.


The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. We will be taking on additional roles across vectors and sectors to create an organisation with a whole energy system mindset; enabling us to identify solutions to our energy system that are more sustainable, secure, and affordable for all. 


The NESO will be set up as a public corporation with operational independence from government – bringing parties together to support optimised decision making and action. As now, it will be licenced and regulated by Ofgem through price control agreements. It is anticipated that the new organisation will be up and running in 2024.


The time to act on climate change is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.


More information


This role closes on 27th February at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. 

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.