Stakeholder Engagement Analyst - ESO

About the role

This is the time for action – we need to move at pace and reform our energy system – to deliver energy security, to tackle climate change and to protect our people.

If you are looking to join us on this exciting journey, care about making our customers and stakeholders’ experience with the Electricity System Operator (ESO) great, and believe that good communication, collaboration, and inquisitiveness drive better results, then please reach out!

We would love to hear from you. National Grid Electricity System Operator (ESO) is currently seeking a Stakeholder Engagement Analyst to join our Operational Insights team. This team plays a pivotal role in providing value for consumers by producing and reporting key insights from data and information related to ESO Control Room activities.

You will have a unique opportunity to get involved in setting up a new project from a stakeholder management perspective. This project aims to: · Provide clear and accessible information to the market explaining Control Room decisions and reasons.

• Create ESO performance metrics to report on efficiency of economic dispatch.
• Enable identification and prioritisation of improvements to Control Room tools and processes.

This role is based at our Warwick, Wokingham or Glasgow office which has free onsite parking, and we continue to offer hybrid working from office and home.

We are open to full time and part time applicants, as well as flexible working arrangements.

Apply now for the opportunity to make a real impact and be a part of our ESO community of specialists.

About you

We do not expect you to have an energy background. Instead, we are seeking individuals with a genuine passion for learning, coupled with natural professional curiosity and an eagerness to understand the actions taken by the control room. In addition, you will need to demonstrate experience of:

• Building relationships with various groups of stakeholders; ideally within a technical/engineering industry.
• Planning and organising events online and in person for the industry.
• Using CRM or other collaboration tools to gather information and track performance.
• Dealing with customer queries and reporting on customer experience activities.
• Communicating effectively with stakeholders inside and outside the organisation.
• Explaining technical issues in easy-to-understand terms.
• Successful project delivery

Qualifications:

• Educated to degree level (or equivalent relevant experience).

What'll do

From day one, you will be involved in delivering value for stakeholders, mainly by:

• Planning, designing, and coordinating effective stakeholder engagement.
• Managing inquiries, including responding to "skip rate" reporting by external parties.
• Designing and delivering activities, events, and materials to promote a better understanding of ESO Control Room decision-making, both internally and externally.
• ting the delivery of potential new RRE/metrics that provide a meaningful measure of ESO economic performance.
• Supporting the delivery of the innovation project by helping to define project requirements for stakeholder engagement and involvement.
• Engaging with stakeholders from across the energy industry to raise awareness and understanding of the Control Room.

What you'll get

A competitive salary of circa £49,000 -60,000 – dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About us

About us Becoming the National Energy System Operator

In Summer of 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come

More information

This role closes on 30th April at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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