Title:  Connections Contract Manager - NESO

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

As a Connection Operations Team we guide customers on their journey to connect to the energy system, making it as easy as possible to navigate the route. We strive to deliver excellence by seeking, listening, and acting on feedback to drive continuous improvements to our ways of working and build trusted relationships with all.

This is a fantastic opportunity for someone, who is passionate about delivering great customer experience and want to play a part in a greater cause. As a Connections Contract Manager, you will lead and manage the customer connections journey throughout the life of their project to deliver solutions that enable customers to connect to the GB electricity system in a timely manner aiding the transition to net zero, whilst exceeding customer expectations.

This role can is based in Glasgow, but some travel to our Head Office in Warwick will be required (on average once a month) We continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
•    Experience of effectively dealing with customers leading to dispute resolution. 
•    Experience in simultaneously managing multiple projects, all to a high standard.
•    Ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.  
•    Ability to explain complex contractual issues to customers in simple terms.
•    Established links across ESO to ensure any interdependencies on projects is understood and explained to the end user.  
 

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.
Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
 

What you'll get

A competitive salary between £45000 – £56000 p.a. – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
 

Key Accountabilities

• Perform required activities to identify sources of errors, investigating and analysing discovered errors, and initiating and providing technical support or service expertise to resolve errors or disputes.
• Provide integration, analysis and reporting of data from databases and spreadsheets. Perform analyses to support management information and performance improvement.
• Develop processes and techniques to drive improvements the forecasting accuracy, supporting trading activities. Support the development of analysis and investigation techniques.
• Evaluate processes and drive performance improvement, focusing on the end customers’ expectations.
• Review the processes as a whole and drive transformational changes to benefit customers and reduce workload in the team.
• Own and drive fundamental changes to the process, managing large sets of data and being proficient in analytical analysis.
• Support the team leader in the production of accurate invoices in line with the applicable deadlines. And with the provision and timely preparation and submission of internal and external data reports.

More information

This role closes on 29th November 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held in the w.c. 9th December in Warwick office in person.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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