Title:  Charging Analyst

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

We are looking for a Charging Analyst, to join the team that processes asset-based charges for connection to the electricity transmission systems. The charges are set in accordance with our Licence, Codes, contractual obligations and current charging policies.

There has been a huge growth in the number of projects seeking connections to the system, and during 2025 there will be significant reform to the Connections process. We need to understand what changes are required to the team’s processes and implement those changes.

This role can be based in Warwick or Wokingham, and we continue to offer hybrid working from office and home. 
 

Key accountabilities

• Calculating connection charges for less complex individual customer projects, including managing the initial charge calculation, implementation and reconciliation for actual costs incurred. Escalate more complex cases to a senior Charging Analyst.
• Managing customers' expectations throughout the charging process with timely and accurate updates and sufficient justification for changes, to ensure there are no surprises and the potential for charging disputes is minimised and that payments are made in contracted timescales.
• Undertaking all charging updates in the STAR billing system & process the Monthly Billing for all asset-based charges.
• Contributing to annual charge setting for electricity connection charges, liaising with the TOs.
• Providing charging appendices to the Connections team for customer connection applications.
• Undertaking application fee reconciliations.
• Processing security requirements for termination amounts.
• Raising asset-based charges for electricity connections in accordance with the contract terms via ad hoc and monthly invoices. Ensure that customers are informed of when charges become due and how they are calculated.
• Processing the outturn reconciliation of charges with TOs and customers.
• Working with and provide support to the offshore Accenture team, who manage many of the day-to-day charging processes.
• Manage the payments to TOs for capital contributions and application fees.
• Supporting with performing all business / financial controls.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who is/has:

• Passionate about helping our customers.
• Strong numerical and analytical skills.
• Expert user in Microsoft Excel.
• Experience of dealing with and creating sound working relationships with internal and external customers/stakeholders.

About what you'll get

A competitive salary between £46,000 - £49,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About us

At National Energy System Operator (NESO), we’re aiming to operate a zero-carbon electricity system for Great Britain by 2030 when there is sufficient renewable generation. This means change is needed across the whole system to transition away from fossil fuels and deliver clean, and affordable energy for everyone across the country.

Join a journey that matters.

Your energy, our future, together

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 17/04/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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