Title:  Colleague Communications Officer - NESO

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

National Energy System Operator (NESO) is looking for a Colleague Communications Officer to be a part of our dynamic internal communications team. This exciting role supports the Internal Communications Manager to plan, create and deliver communications content, campaigns and events that engage our people and celebrate our culture.

In this role, the Colleague Communications Officer will help shape and maintain our editorial calendar, helping to coordinate communications activity across our team and throughout the wider business. The Colleague Communications Officer will drive our values through our communications and will support the day-to-day content management across our channels, using measurement to help drive improvements in the way that we work.

This role is based in Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key accountabilities

• Creating high-quality communications content and campaigns for use across a range of channels, from intranet news items to PowerPoint collateral, newsletters to briefing notes.
• Building and maintaining an editorial calendar to coordinate activity across the team.
• Measuring success of activity and gathering internal communications and engagement insights, to enable continuous improvement in the team.
• Supporting the delivery of colleague events including town halls, leadership events and conferences.
• Advising and supporting the business on its communications needs, considering audience specific messages and objectives.
• Deputising for the Internal Communications Manager when appropriate.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has/is:

• Solid experience of using a variety of internal communications channels, including email, intranet and content management systems.
• Strong communicator with experience working in a corporate environment and confidently engaging with a range of stakeholders, some at senior level.
• The ability to develop and coordinate planning tools to support the wider team in aligning activities.
• Excellent writing and storytelling skills – we translate a lot of complex information for colleague audiences.
• Experience with audience segmentation and mailing list management.
• Creative, with the ability to deliver tailored messages to meet business needs in an exciting way.
• The ability to proactively manage and prioritise competing demands, keeping stakeholders informed.
• The ability to analyse and understand measurement data and translate this into meaningful insights.
• Excellent organisational skills and attention to detail.
• Able to work independently whilst being an excellent team player.
• Passionate about people and internal communications.  

About what you'll get

A competitive salary between £49,000 - £53,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About us

National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.

So, join the energy transformation and help shape the future.

Your energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 30/06/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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