Title:  Electric System Health Analyst - NESO

About the Role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

National Energy System Operator (NESO) are now looking for an Electric System Health Analyst to join! The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures.  

The team provides 1st line support to ensure CNI systems / services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required.  

The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards.  

This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of National Grid's energy networks in the UK by providing reliable and available CNI control systems for electricity control room engineers.

The role is office based on-site in Warwick, operating on a shift basis across a 24x7 shift working pattern.

Key Accountabilities

• Working as part of a team responsible for the safe, efficient and reliable monitoring and support of CNI applications and Data Centre infrastructure in the UK. These applications include IEMS, EBS, & BM but the team will be called upon to monitor any CNI or retained systems as necessary to suppprt the day-to-day operations.
• Interaction with stakeholders to contribute towards correctly governed, planned, assessed and implemented changes, so that there are no negative impacts to the CNI services. Attending implementation bridges for changes.
• Act as the contact point out of hours in the management and support of the CNI systems including being an integral part of the Incident Management process. 
  • 1st line support as required, including triage and implementing workarounds to known errors. 
  • Callout of 2nd line teams 
  • Event management / alarm monitoring
• Supporting access management, including RSA token management.
• Monitor performance and capacity on CNI servers using defined limits supplied by second line support. 
• Providing reporting
• The role of the team is developing in the future towards a Centre of Excellence around System Health, as such specific tasks may come and go. Training will be provided on any new tasks required. 
• Manage and support availability if CNI Electric systems via incident management activities.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone with:

• Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry).  
• Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes. 
• A strong operational background with experience in analytical thinking, problem solving, and decision making is required.
• Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools). Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements. Wintel, Unix & monitoring tools.
• Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable.  
• Flexibility in 24x7 shift working patterns including possible overtime cover for holidays and sickness absence.
• Skills required include influencing others, team working, the ability to work under own initiative but as a part of a virtual team, along with the ability to explain technical issues clearly to others (support teams, management and business partners). 
• A proactive approach contributing to the CNI culture of safety and risk management.  
• Remaining calm under high pressure events / incidents.

About What You'll Get

A competitive salary between £52,000 to £62,000 – dependent on experience and capability.

As well as your base salary, you will be eligible for a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

About Us

Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co-ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.

Forge a path to a sustainable future for everyone.
Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licensed and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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