Title:  Readiness and Response Co-ordinator - NESO

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

This initially a 12-14 month fixed term contract. As an Emergency Response and Readiness Coordinator, you’ll support the Investigations team and senior leaders in delivering critical resilience initiatives and ensuring compliance with licence conditions. 

This dynamic role blends coordination, communication, and tactical support—especially during incident response—where your input will help keep the nation’s energy systems secure and responsive. You’ll manage key administrative functions, support emergency planning, and contribute to high-impact projects that influence government and regulatory decisions.

If you thrive in fast-paced environments, enjoy working across teams, and want to make a real difference in national energy preparedness, this is your opportunity.

This role is based in Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

·        Support the delivery of key REM initiatives by providing administrative coordination on various readiness and response projects. Ensure compliance with data handling policies, information storage/security, and remove administrative barriers to success. This requires strong organisational skills, attention to detail, and confidentiality.

·        Coordinate meetings and conferences with external partners, ensuring the smooth running of programmes and events. This involves excellent communication skills, time management, and adaptability.

·        Act as a technical secretary/minute taker in key decision meetings to ensure an accurate record of events is recorded and disseminated. This requires attention to detail, communication skills, and confidentiality.

·        During an incident, support the response by providing administrative support to the incident response team. This could include creating and updating a rota system to ensure incidents are staffed appropriately and supporting information management. This requires problem-solving, multitasking, and adaptability.

·        Support managers in ensuring Management Information is gathered centrally, as required. This involves organisational skills, attention to detail, and communication skills.

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·        Organise IT equipment and access, telephone, building security passes, etc., for graduates and new starters to the function ahead of their commencing work. This requires time management, organisational skills, and attention to detail.

·        Coordinate training, including e-learning courses and Continuing Professional Development training, across the function, ensuring that all team members complete their training on time. This involves time management, organisational skills, and proactivity.

·        Manage the logging of queries and coordinate with the relevant individuals/teams to ensure effective resolution and meet key performance indicators. This requires problem-solving, communication skills, and attention to detail.

·        Provide meeting and calendar support to the Senior Leadership team. This involves time management, organisational skills, and attention to detail.

·        Undertake other ad-hoc support with issues/queries/projects from within the team or from business and external stakeholders as required. This requires adaptability, problem-solving, and multitasking.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Experienced in delivering high-quality administrative support across multiple projects and teams.
• Skilled in managing complex calendars, meetings, and events with precision and professionalism.
• Strong communicator with the ability to engage confidently with internal and external stakeholders.
• Discrete and compliant in handling sensitive information and data security protocols.
• Proficient in minute-taking, rota coordination, and supporting incident response operations.
• Confident in coordinating training, tracking completion, and supporting team development.
• Effective at resolving queries, managing logs, and meeting performance targets.

What you'll get

A competitive salary up to £43,000 pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

More Information

This role closes on 26th June 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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