Title:  Customer & Stakeholder Strategy Lead - NESO

About the role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

Are you passionate about transforming customer strategies and driving meaningful stakeholder engagement? Do you want to collaborate with System Operations department and help improve industry understanding of our vital role in shaping the future of energy?

Join our System Operations Customer Team and take an exciting step towards a fulfilling career!

As the Customer & Stakeholder Strategy Lead, you'll be a vital member of our dynamic team, collaborating across System Operations and partnering with the NESO customer team to ensure that customer & stakeholders needs and experiences are at the forefront of everything we do.

Why Join Us?

This is more than just a role; it’s an opportunity to drive meaningful change in a supportive environment that values fresh ideas and diverse perspectives. We believe that an inclusive culture fosters innovation and better outcomes for everyone.

In this pivotal position, you’ll play a key role in shaping a customer-focused culture within System Operations, and you will be empowered to make a real impact.

This Customer & Stakeholder centric role offers a unique opportunity to engage with a wide range of customers and stakeholders. We encourage applications from candidates who thrive in a fast-paced environment, are excited to contribute to positive change, and are eager to gain hands-on experience with NESO’s operations.

This role can be based from Wokingham or Warwick, and we continue to offer hybrid working from office and home.

Key accountabilities

In this exciting role as Customer & Stakeholder Strategy Lead, you’ll:

• Take the lead in shaping and executing a customer-focused strategy across System Operations.
• Collaborate with a team of customer champions, you’ll develop and deliver engagement plans aimed at enhancing customer satisfaction and understanding.
• You’ll conduct regular customer mapping to stay attuned to evolving needs, establishing and nurturing key relationships with internal teams, industry partners, and government stakeholders.
• Use data-driven insights, you’ll identify and implement improvements, influencing senior leadership decisions to keep the customer at the core of our operations.
• Plus, you’ll provide essential briefings to senior management, coordinating engagement activities that drive both immediate results and long-term strategic impact.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey.

While a background in Energy, Renewables, or System Operations is desirable, your passion for understanding and solving customer technical challenges is essential.

Ideally, you will:

• Bridge the gap between technical teams and customers, with a strong focus on creating outstanding customer experiences.
• Have a proven ability to engage and build relationships with a variety of stakeholders, using your influence to drive positive outcomes. 
• Be an exceptional communicator, skilled at crafting and delivering clear and engaging content for diverse audiences.
• Bring project management experience, leading key initiatives effectively, even under tight timelines, while facilitating workshops and meetings seamlessly.
• Familiarity with customer management tools (CRM) will greatly facilitate your success in this role.

Join Our Team

Step into a role where your contributions are valued, and your ideas can lead to innovative solutions. If you’re ready to make a difference and grow within a collaborative environment, we invite you to apply today!

About what you’ll get

A competitive salary between £52000 – £60000 – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

About us

National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.

So, join the energy transformation and help shape the future.

Your energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system. 

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 2nd December at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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