Title:  DWS Engineer - NESO

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are seeking a skilled Digital Workplace Solutions (DWS) Engineer to join our IT team. This role is pivotal in managing the full lifecycle of end-user devices, supporting virtual desktop infrastructure, and ensuring seamless operation of our digital workplace environment. The ideal candidate will have expertise in device management, application deployment, and modern workplace technologies.

This role can be based from Wokingham and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. 

Key Accountabilities

1. End-User Device Lifecycle Management:
• Oversee the full lifecycle management of end-user devices, including laptops, desktops, PAWs, mobile devices, and print management devices.
• Handle provisioning, building, and delivery of devices, along with hardware support and repair.
• Manage device refresh cycles, catalogue management, forecasting, sourcing, procurement, asset management, disposal, and recycling.
2. Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS):
• Manage Microsoft Azure Virtual Workplace, ensuring optimal performance and availability of virtual desktop environments.
3. Mobile Device Management:
• Provision, onboard, and manage mobile devices (phones/tablets) using MDM solutions, including management of voice and cellular data services (e.g., 4G, 5G connectivity).
4. Self-Service Deployment:
• Enable self-service deployment using technologies such as Autopilot, Zero Touch, and Apple Business Partner (ABP) for seamless user experiences.
5. Application Packaging and Deployment:
• Manage the application lifecycle, including packaging, testing, and distribution of applications to end-user devices.
6. OS Image Management:
• Oversee OS image management for Windows as a Service (WaaS), Mac OSx, Android, and iOS, including updates management.
7. Intune Device Management:
• Manage all devices within the Microsoft Intune platform to ensure compliance and security.
8. Application Lifecycle Deployment and Delivery:
• Ensure evergreen management of applications and services, maintaining up-to-date and secure environments.
9. Reporting and Analytics:
• Generate and analyse reports on device analytics, business intelligence, inventory, and security to support strategic decision-making.

About You

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven experience as a Digital Workplace Solutions Engineer or in a similar role, with expertise in managing end-user devices and virtual desktop environments.
• Familiarity with Microsoft Intune, Azure Virtual Desktop, and MDM solutions.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused approach with a dedication to delivering high-quality solutions.

Certifications:

• Relevant certifications in digital workplace technologies, such as Microsoft Certified: Modern Desktop Administrator Associate, are preferred.

About What You'll Get

A competitive salary between £50,000 - £57,000 per annum – dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

About Us

The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.

Join us and empower your potential, energise our team, and be part of something bigger.

Your energy, our future, together.

About The National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

This role closes on 21st July 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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