Title:  Delivery Manager - S&P - NESO

About the Role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

We’re now looking for a Delivery Manager to join us, with a focus on S&P. The purpose of this role is to build and maintain partnership with the Strategy & Policy directorate to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of Digital Products, Solutions and Services as part of the DD&T functional plan for S&P.

As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of S&P directorate in order to achieve close collaboration with the directorate and the teams.

This role owns the Agile DevSecOps delivery of the product(s)/ program of works for components of S&P. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders.

This role is responsible for the creation, delivery and performance of the DD&T functional plan for the assigned area. This role brings together other roles that work directly with the directorates as a network of individuals that generate value for S&P – this includes strategic and Delivery BA, Architects, Platform Managers or other Delivery Managers, innovation business partners and data stewards as required. The individual in this role will be accountable to work closely with a wide network of people across DD&T and in NESO, hence requires the ability to deliver work through influence. 

The individual in this role will be required to have a digital mindset, technical knowledge and create strong partnerships with the technology partners providing the platforms and equally with other partners providing services to manage, improve and run these platforms.

The successful candidate will need to be able to provide the thought leadership and structured approach to drive digital first mindset, bringing modern thinking and an understanding of digital trends and drivers. This will require a strong combination of technology breadth and depth, strategic vision, strong team management, ability to work with influence and relationship management.

Examples of solutions required to deliver:

• Data storage and management for Future Energy Scenarios operations
• Reshape processes and productionise legacy tools to achieve new directorate’s objectives
• Deliver directorate’s reports to industry in an interactive manner (potentially using Power Apps, Geospatial maps and others)
• Enable efficient directorate’s communications with internal stakeholders (enhancing Strategic Knowledge Hub)
• Implement AI and modelling to support government advice area
• Configure and enable tools to log and track government, Ofgem and DESNZ advice requests

The role will be based in the UK (Wokingham or Warwick), including some hybrid working with the expectation of 3-4 days per week in the office, and will require travel to NESO’s other offices in Wokingham, Warwick and London.

Key Accountabilities

• Partner with the S&P directorate business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programmes and enabling joined up business readiness and change plans.
• Understand and translate NESO’s priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps.
• Plan and manage the delivery process, including the timeline, resources, risks, issues, dependencies, and quality standards.
• Own and manage the relevant functional Digital delivery plan for the S&P areas.  
• Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team.
• Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions.
• Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence.
• Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases.
• Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way.
• Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework.

About You

This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels. A track record of leading change and transition in complex environments rich with opportunities and problems.

Successful candidates will need to demonstrate the following skills:

• Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties.
• Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain.
• Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures.
• Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices.
• Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture.
• Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions.
• Track record on managing issues effectively during priority incidents and ensuring team morale is maintained.
• Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors.
• Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams.

About What You'll Get

A competitive salary of £65,000 to £72,000 – dependent on experience and capability.

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

About Us

Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co-ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.

Forge a path to a sustainable future for everyone.
Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

 
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

This role closes on 10/06/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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