Title:  M365 Senior Engineer - NESO

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are seeking a skilled Microsoft 365 Engineer to join our Microsoft 365 (M365) platform and IT Services team. The ideal candidate will be responsible for the platform operations and business run activities of our M365 platform. This role involves ensuring optimal performance, reliability, and security of M365 services, supporting business operations, and contributing to continuous improvement initiatives.

This role can be based from Wokingham and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

1. Service Operations:
• Monitor and manage the day-to-day operations of the Microsoft 365 platform, ensuring high availability and performance.
• Troubleshoot and resolve issues related to M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related product applications.
• Perform routine maintenance tasks, such as patching, updates, and configuration changes.
• Work collaboratively along with our partner team resources as required to support operations.
2. Business Support:
• Collaborate with business functions to understand their requirements and provide solutions that leverage M365 capabilities.
• Support end-users by addressing their technical queries and providing training on M365 tools and features.
• Develop and maintain documentation for M365 operations and support procedures.
3. Security and Compliance:
• Implement and maintain security best practices within the M365 environment to protect organisational data.
• Ensure compliance with relevant data protection regulations and corporate policies.
4. Continuous Improvement:
• Identify opportunities for process improvements and automation within M365 service operations.
• Stay updated with the latest M365 features and enhancements, evaluating their potential impact on business operations.
5. Collaboration and Communication:
• Work closely with IT teams and stakeholders to ensure alignment of M365 services with organisational goals.
• Participate in project planning and execution for M365-related initiatives.

About You

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven experience as a Microsoft 365 Engineer or in a similar role, with a strong understanding of M365 services and architecture.
• Experience with PowerShell scripting for automation and task management.
• Knowledge of ITIL processes and best practices is desirable.

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to delivering high-quality service.

Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent.
• Additional certifications related to Microsoft technologies or IT service management are a plus.

About What You'll Get

A competitive salary between £56,000 - £66,000 per annum – dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

About Us

The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.

Join us and empower your potential, energise our team, and be part of something bigger.

Your energy, our future, together.

About The National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

This role closes on 21st July 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.