Title:  Senior Critical National Infrastructure Engineer - NESO

About the Role

National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.

National Energy System Operator (NESO) are now looking for a Senior Critical National Infrastructure Engineer to be a part of our growing CNI team. This exciting opportunity within that team will allow the post holder to design, maintain and improve the Critical Infrastructure of NESO in a wider adaptation of DevSecOps methodology across every aspect of the environment.

The Senior CNI engineer will work in collaboration with other teams to ensure visibility and alignment of technology applied across the business. They will also foster an initiative mindset and shared responsibility among CNI Operations teams. This is an essential area of mission-critical environments. This role will be closely interacting and supporting the CNI Project Teams which will require a job holder to design, review, and approve for future systems technologies.  

This role can be based from Wokingham or Warwick, and we continue to offer hybrid working from office and home.

Key Accountabilities

• Provide 24x7 system management / administration expertise in high availability mission critical environment.
• Perform proactive maintenance and monitoring. 
• Provide technical analysis. 
• Use change, problem, release management toolset. 
• Liaise with 3rd party service centres/engineers as required. 
• Support Project Teams with design, review, and approval for future CNI services using Wintel, RedHat and Storage\Backup technologies.
• Support Project Teams with creating detailed project plans for new system designs and roll outs.
• Provide technical documentation supporting the transfer of the projects to BAU.
• Providing updates Reporting on project deployments to CNI Manager.
• Adopt, aspire, strive to use 'Best in Class' standards. 
• Engage and assist all technical leads. 
• Perform application / system's transition processes to Standby or Site failover capabilities.
• Perform problem ownership and management. 
• Provide technical assistance, training and mentoring of other aspiring technical resources. 
• Monitor work flow management tools and react to logged tasks/incidents and requests

About you

• Proven track record in system design, build and management of RedHat Enterprise Linux V8/9 and Windows 2019/22
• Proven track record in system design, build and management of Dell\HP Storage Technologies and Veritas backups
• Proven track record in management of VMWare solution
• Good understanding of network protocols and topologies
• Proven customer facing experience in an IT service role
• Proven methodical and positive approach to problem solving
• Experience of working effectively both individually and as part of highly productive small to medium sized teams in an Infrastructure/Application ITIL/DevSecOps based support environment
• Experience of business-critical real-time systems, ensuring high levels of availability through your direct actions.
• Demonstration of accountability to see issues through to successful resolutions.
• Experience of producing technical reports/documentation for a non-technical/technical audience
• Experience of technically training & mentoring colleagues would be an advantage
• Strong communicator with excellent writing skills. 
•  Essential experience:
• Significant experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting service and network areas. 
• Ability to write architectural design documents or review design documents provided by others. 
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs. 

Desired Experience: 

• Must have a thorough knowledge of the Windows OS, RedHat OS, Storage and Backup and its concepts, and the interaction between hardware, operating systems, network, data centre, and application software
• Strong knowledge of HP Enterprise Storage (3Par) as well as management across Nimble and NetApp platforms
• Strong knowledge of Veritas Netbackup Installation, support and management
• Strong working knowledge of VMware software. 
• Deep understanding of TCP/IP and other network protocols. Familiarity with DNS, DHCP and other network services. 
• Knowledge of managing a data centre in terms of systems monitoring, capacity planning and performance tuning. 
• Ability to operate in a fast-paced, evolving environment appropriately prioritize tasks, and keep abreast of the latest technology.

About what you'll get

A competitive salary between £62,000 to £72,000 – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

About us

Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co-ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.

Forge a path to a sustainable future for everyone.

Your energy, our future, together.

About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More information

This role closes on 03/11/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.